Job Opportunity as an Expansion Manager at Aramex in Egypt

Aramex is looking for a qualified Expansion Manager to join the team and work in Aswan, Egypt. 

• Ensure the operations workflow is going on according to the SLA.
• Supporting the sales to meet the customer expectations.
• Coordinate with internal teams and ground force for any trouble shooting related to any shipments.
• Assist the ground force to enable timely deliveries & minimize returns.
• Make sure that the capacity plan for each courier per area are well applied.
• Follow up on the various inbound/outbound operations in accordance to the standard procedures and Quality of Services Standards.
• Ensure reporting to Operations manager in relation to any service failures.
• Collaborate with the team to achieve their objectives.
• Reporting any information that might impact company image and brand.
• Adhere to company HSSE, compliance and sustainability corporate policies.
• Collaborate with the team to locate shipments and assist other operations.
• Facilitate the flow of information horizontally and vertically.
• Mentor, develop and coach all direct reports.
• Ensure having a proper incentive scheme to motivate and acknowledge achievers.
• Facilitate the flow of information horizontally and vertically.
• Ensure having a succession plan in place for all critical roles.
• Spotting the talents and ensure having a proper development plan to promote and grow.
• Train the team in relation to any new systems or tools introduced in the operation.
• Communicate any new corporate or local change in operations policies and procedures and ensure everybody is aware and understand it.
• Coordinate with ground force, customer and internal teams until all cases are resolved.
• Communicate with internal teams via various means to resolve any cases or concerns.
• Coordinate with Internal teams for updates and delivery status.
• Coordinate with ground force for urgent deliveries as per company policy.
• Cooperate with sales department especially in case of shipment incidents.
• Manage the request for refunds in cases of excess cash collected by ground force.
• Develop and maintain good relationships with customers and team leaders.
• Focus to maintain company branding and visibility in front of customers.
• Provide the customers with the efficient and effective customer service.
• Adhering to set route and timeline for deliveries / pick up.
• Collaborate with the team to achieve their objectives.
• Ensure that company vehicle is maintained as per company norms.
• Effectively manage routes with in time assigned.
• Report any deviations from set norms and processes.
• Follow company process for security checks and loading before proceeding for pickup / delivery.
• Track undelivered shipments and handover to team leader on the same day, irrespective of time taken to settle the same.
• Diligently follow grooming and road safety standards.
• Adhere the company process & policy for money collection.
• Ensure having zero loss of shipments.
• Monitor end of day cash to cashier via debriefing system.
• Effectively manage hold shipments on the same day via any courier channel.
• Ensure having zero misroute shipments.
• Monitor the outsource companies in terms of couriers, efficiency and money collection on time.
• Handling all the overtime and bonus for couriers.
• Manage the interview for couriers, receiving and sorting and resignation interview as well.

1. Bachelor's degree Holder preferred ( Engineering or Logistics & Supply Chain or Business).
2. Fluent English & Arabic Language.
3. Excellent Communication Skills.
4. Excellent Problem Solving Skills.
5. Eager to Learn.
6. Team Player.
7. Leadership.
8. Experience within logistics, Courier Services, and operations.
9. 4-6 years of experience in operations.

About Aramex:

Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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