Job Opportunity at Amazon: Executive Customer Relations Specialist - UAE National
By: Amazon.comLast update:
Applicant criteria
NationalityNo specific nationality required
Age
- No specific age required
Years of Experience
- fresh
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsCustomer Service, Call Center Jobs, and Secretary
Opportunity FieldMarketing, Business and Finance
Job locationUnited Arab Emirates (Dubai), Canada
Needed documentsCV
Opportunity description
Amazon is offering a job opportunity as an Executive Customer Relations Specialist - UAE National in Dubai, UAE.
Duties & responsibilities
- Resolve customer queries escalated to Amazon leaders and Government bodies within the service levels.
- Drive technical investigations to identify root cause(s) and restore customers’ trust in devices.
- Handle Product Safety cases escalated to Amazon leaders or the government bodies around Amazon-branded devices.
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause(s).
- Contact customers directly to gather information for troubleshooting and root cause analysis. Follow-up with customers until the issues are successfully resolved.
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience.
- Serve as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, adherence to company policies and commitment to excellent customer service.
- Successfully complete approved special projects as assigned.
- PLEASE NOTE: In this role, you may be required to work weekend days and evening hours.
Eligibility criteria
- Fluency (spoken, reading and written proficiency) in English and Arabic
- A minimum of six months of experience in Customer Service
- Experience in communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Experience with MS Office and CSC tool set.
- Flexibility in work hours based on scheduling needs and customer demands
- Passion for the customer
- Must be in good standing
PREFERRED QUALIFICATIONS
- Six months of experience in complex Tech Support operations supporting 1P/2P/3P devices.
- Experience in utilizing Heartbeat and Tableau
- Experience in process improvement using Lean and Kaizen methods
- Proficiency in other languages
- A minimum of six months of experience handling escalated contacts with legal, regulatory, Governmental and/or PR implications.
About Amazon:
A multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence in Seattle, Washington. It is one of the Big Four or "Four Horsemen" of technology along with Google, Apple and Facebook due to its market capitalization, disruptive innovation, brand equity and hyper-competitive application process. (Wikipedia)
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