Job Opportunity at Amazon in UAE: Customer Relations Specialist - UAE National
By: Amazon.comLast update:
Applicant criteria
NationalityUnited Arab Emirates
Skills− Excellent verbal and written communication skills , Customer Focus
Age
- No specific age required
Years of Experience
- 1-2
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsCustomer Service, Call Center Jobs, and Secretary
Job locationUnited Arab Emirates (Dubai)
Needed documentsCV, Cover Letter, Application form
Opportunity description
Amazon is offering a Job Opportunity in UAE as a Customer Relations Specialist - UAE National.
Duties & responsibilities
- Respond to enquiries from corporate executives, government authorities
- Communicate effectively and professionally with other departments in researching complaints and acting as CS resource;
- Provide a detailed root cause analysis for customer advocacy to top level executives;
- Recognize system and quality concerns contributing to poor customer experiences and communicate as appropriate, to CS management and appropriate department
- Submit contact coaching forms, news articles and blurbs to ensure that CS is consistently kept up to date with Amazon policies and emerging issues;
- Suggest research and compile Voice of the Customer proposals to improve customer experience;
- Report on projects, initiatives and processes under your care.
- Acting as an ambassador for CS when referring or redirecting inappropriate work requests from other teams;
Eligibility criteria
Basic Qualifications:
- A relentless obsession for the customer
- Excellent English communication skills both verbal and written
- Prior experience in Customer Service
- Demonstrates flexibility in work hours based on scheduling needs and customer demands.
- Exceptionally strong customer handling and conflict resolution skills; focus on quality in customer care.
- Ability to work independently, self-motivated, and demonstrate flexibility in approaching responsibilities and change.
- Displays good judgment and discretion.
- Excellent decision making skills to effectively manage the needs of the customer and business
- Goal driven, target orientated, able to step back and look at the bigger picture, the person will also be able to manage during ambiguity and possess a preparedness to get involved
- UAE national with family book
Preferred Qualifications:
- Preferred Qualifications/Experience
- 1-2 years customer service experience
- Experience with Microsoft Office, including Outlook, Word and Excel
- Strong in both written and verbal English and Arabic
- Self-disciplined, quick self-learning, diligent and proactive
About Amazon:
Is a multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence in Seattle, Washington. It is one of the Big Four or "Four Horsemen" of technology along with Google, Apple and Facebook due to its market capitalization, disruptive innovation, brand equity and hyper-competitive application process. (Wikipedia).
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