Job Opportunity at Anantara in the UAE: Learning & Operational Excellence Manager

Anantara is offering a full-time job opportunity as a Learning and Operational Excellence Manager to joint the team in Abu Dhabi, United Arab Emirates. 

1. Act as a role model for the Team Members.
2. From day one, you will be involved in their journey preparing and monitoring individual development plans, organizing training activities, and supporting them through learning and development opportunities.
3. You will also support the Property Leadership Team with advice on how best to improve team member's skills and capabilities in order to ensure customer satisfaction.
4. You will also assist the hotel management in achieving its quality and operational excellence objectives.
5. Reviewing, analyzing, implementing and improving customer service metrics included but not limited to the brand standard compliance, emotional audits, guest satisfaction data and online reputation management.
6. This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction, and operational effectiveness and efficiencies.

1. College degree in Human Resources, Education, or related field.
2. Minimum 3years experience in Operational Excellence Management role – service industry sector. 
3. It is a plus if you have achieved Regionally Recognised Excellence Award Assessor or Qualified ISO 9001:2000 Lead Auditor, or certified in Six sigma, green belt or black belt. 
4. Demonstrable excellent interpersonal, communication skills and organisation skills.
5. Demonstrable accuracy and attention to detail.
6. Previous experience in Training & Development.
7. Strong communication, training and presentation skills.
8. Multi cultural exposure.
9. Receptive to a fast-paced and changing environment.
10. Passion for leadership.

About Anantara:

The Anantara experience was born in 2001 in Thailand’s historic seaside retreat of Hua Hin. Today’s portfolio spans Cambodia, China, Indonesia, Maldives, Mozambique, Oman, Portugal, Qatar, Sri Lanka, Thailand, UAE, Vietnam and Zambia. A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

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