Job Opportunity at Aramex in Egypt: Operations Supervisor

Aramex is looking for an Operations Supervisor to join its team in Zagazig, Egypt.

• Communicate and coordinate with the customer account management teams in terms of capability and scheduling jobs to ensure timely action to the customer.
• Maintain effective communication with internal and external parties.
• Prepare, monitor, and control client incidents and complaints in coordination with the customer service and operations team members to ensure timely response to the CMT and Sales.
• Follow up customer inquiries by answering and calls via CMTs or directly with customers.
• Train, Mentor, and develop direct reports.
• Set objectives and conduct annual performance reviews for direct reports.
• Monitor and ensure the team is using safe practices while conducting their jobs.
• Monitor and manage the schedule and shifts of all the team members to ensure the availability of adequate staffing.
• Facilitate the flow of information horizontally and vertically.
• Monitor operations team members to ensure that the full inbound cycle is done according to Aramex standards including recovery, reconciliation, creating run sheets, and entering Proof of Delivery in the system.
• Monitor and control operations team members to ensure that the full outbound domestic cycle is done according to Aramex standards including weighing, coding, alerting, sorting, and manifesting.
• Manage the company fleet (Couriers & admins).
• Manage the effective usage of Handheld technology.
• Assure the ground courier daily production as per the standards.
• Monitoring the vehicle tracking system in a way to minimize the long route, as well as minimizing the fuel consumption.
• Supervise the ground courier’s routes with the ground courier’s leader to optimize the best daily performance.
• Prepare, monitor, and control outbound performance analysis for the warehouse staff.
• Generate and handle all receiving shipments tokens by back office and making the shipment ready for collection.
• Identify all no physical scan Record shipments (Physical shipments not sent) by customer’s average of 500 and notify CMT and accounts for confirmation to delete and the same will be deleted from the system.
• Adhere to company HSSE, compliance, and sustainability corporate policies.
• Analyze and identify all performance-related issues and ensure appropriate steps are taken to prevent losses.
• Ensure proper handling of cash according to the procedure.
• Prepare, monitor, and control client incidents and complaints to ensure its resolved on time to avoid losing any customer business.
• Handle all COD issues such as cases when customers do not pay the return cash or customer refused to pay or in case of payment conflicts.

• Bachelor's degree Holder (Business Administration or Logistics & Supply Chain)
• Fluent English & Arabic Language.
• Excellent Communication Skills.
• Excellent Problem Solving Skills.
• Eager to Learn.
• Team Player.
• leadership.
• Experience within logistics, Courier Services, and operations.
• 5 years of experience in operations.

About Aramex:

Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding its operations rapidly to better connect businesses and consumers worldwide.

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