Job Opportunity at Marriott Hotel in the UAE: Guest Relations Coordinator

Marriott Hotel is offering a full-time job opportunity as a Guest Relations Coordinator to join the team in Dubai, United Arab Emirates. 

1. Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
2. Secure payment; activate/reissue room keys.
3. Ensure rates match market codes, document exceptions.
4. Verify/adjust billing for guests.
5. Communicate to appropriate staff when guests are waiting for an available room.
6. Advise guest of messages.
7. Clear departures in computer system.
8. Coordinate with Housekeeping to track room status and guest concerns.
9. File guest paperwork or documentation.
10. Operate telephone switchboard station.
11. Run and check daily reports, contingency lists, and credit card authorization reports.
12. Supply guests with directions and information.
13. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.
14. Arrange transportation for guests/visitors.
15. Count and secure bank at beginning and end of shift.
16. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
17. Notify Loss Prevention/Security of any reports of theft.
18. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
19. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
20. Speak using clear and professional language; answer telephones using appropriate etiquette.
21. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
22. Comply with quality assurance standards.
23. Stand, sit, or walk for an extended period of time.
24. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
25. Perform other reasonable job duties as requested by Supervisors.

About Marriott Hotel:

Offering an expansive portfolio in the industry, Marriott Hotel offers 30 brands and over 7000 properties across 131 countries and territories that give people more ways to connect and experience the world. Founded by J. Willard and Alice Marriott, and guided by family leadership since 1927, their principles remain embedded in the company’s culture and in everything they do today.

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