Job Opportunity at ProgressSoft – Amman, Jordan: Technical Writer

ProgressSoft is a leading provider of real-time payment solutions, serving financial institutions in over 24 countries. The company is known for its focus on innovation, high-quality software products, and a collaborative work environment that leverages the latest technologies in software development.

ProgressSoft is seeking a detail-oriented and organized Technical Writer to join its team in Amman. The primary responsibility of this role is to create and update high-quality technical documentation—including manuals, guides, and training materials—in both Arabic and English. The role involves close collaboration with development and business teams to understand workflows and product specifications, transforming them into clear and comprehensive user-facing documentation.

Benefits:

• Work in a leading and innovative technology company in the payments industry

• A professional, collaborative work environment with cross-functional teams

• Continuous professional development and learning opportunities

• Contribute to widely-used financial technology products

• Collaborate with development and business teams to understand technical and functional requirements

• Create technical documentation and user guides in Arabic and English

• Develop FAQs, step-by-step guides, and training materials

• Proofread all technical and business documents before client delivery

• Translate documents between Arabic and English with clarity and accuracy

• Maintain version control and ensure consistency across all documentation

• Regularly review and update documentation to reflect current systems

• Bachelor's degree in Information Technology or a related field

• 1–2 years of experience in a similar technical writing or documentation role

• Excellent command of both English and Arabic (written and spoken)

• Strong writing, editing, and presentation skills

• Team player with a commitment to deadlines and collaborative work

• Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, SharePoint)

• Experience with content management systems (CMS) and diagram tools (e.g., Lucidchart, Draw.io)

• Basic understanding of the software development life cycle (SDLC)

• Experience working with cross-functional teams (Development, QA, Product)

• Familiarity with Agile/Scrum methodologies

• Prior experience in the payments domain is a plus