Job Opportunity at the UAE: Customer Relations Executive at Al Futtaim

Al Futtaim is offering a full-time job opportunity as a Customer Relations Executive to join the team in Dubai, United Arab Emirates. 

1. Prepare contracts agreement, annexure etc., and update necessary information on the contracts and return customer copies on time.
2. Processing the order on time and providing timely updates to the customer.
3. Follow up with the concerned department to ensure timely client updates & vehicle delivery.
4. Follow up with the concerned department to ensure Loaner vehicle is delivered and all system and administration tasks related to it are performed like opening agreements, closing agreements, keeping a record of all transactions.
5. Manage lease contract expires, extensions, contract variations.
6. Maintain an up to date database of all customers with relevant and key contacts.
7. Handle day to day queries of the Customer & ensure customer’s queries are handled on time.
8. Direct customer queries to the relevant department - service, invoicing, pricing, short term rental requirements, registration renewal.
9. Prepare various fleet related reports for the customers.
10. Quotations - Making quotes for existing customers.
11. Analysing customer feedback to identify root causes, taking action to improve short and long-term customer satisfaction.

1. Bachelors degree or relevant experience in customer service
2. Must possess professional communication (written and verbal) and interpersonal skills. Must be able to effectively communicate and interact with customers (internal and external). Must also possess excellent customer service skills.
3. Preferably 1-2 years experience in customer service related job in the service industry.
4. Must be an excellent face-to-face and telephone communicator.
5. Excellent teamwork, team building skills and cross function relationship management.
6. Advanced empathy and active listening skills.
7. Ability to enhance customer relationships to build mutually rewarding partnerships.
8. Planning, organizing and ability to balance multiple demands.
9. Team player with evidence of building cross business support.
10. Excellent administration skills.
11. Excellent communication skills, verbal, written and presentational.
12. Market awareness and understanding of the challenges of customers and competitors.
13. Demonstrated ability to take initiative to achieve results.

About Al Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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