Job Opportunity for Jordanian Nationals at NRC: Regional ICT Officer

The Norwegian Refugee Council (NRC) is offering a full-time job opportunity to Jordanian nationals as a Re-advertised Regional ICT Officer at the Middle East Office in Amman, Jordan. 

• Ensure adherence with NRC policies, tools, handbooks and guidelines.
• Implement delegated support function portfolio according to plan of action.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Promote and share ideas for improvement of the support function.
• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities:

• Responsible of providing first level support to NRC staff, including but not limited to network, printers, computers software and hardware troubleshooting.
• Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.
• Assist in roll out of new software or hardware to all devices.
• Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
• Configure, manage and support network equipment.
• Conduct awareness sessions and ICT training when needed.

1. Experience working as a Support Function in a humanitarian/recovery context.
2. Documented results related to the position’s responsibilities.
3. Fluency in English, both verbal and written.
4. Ability of keeping up to date with modern ICT trends.
5. Good communication and interpersonal skills.
6. Advance knowledge in Microsoft Office, Office 365, Network infrastructure.
7. University degree of IT or equivalent Years of Experience: 2
8. experience in ICT Technical Support, or any relevant field related to IT.
9. Planning and delivering results.
10. Managing resources to optimize results.
11. Initiating action and change.
12. Analyzing and working with people.

About the Norwegian Refugee Council (NRC):

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. It works in crises across more than 31 countries, providing emergency and long-term assistance to millions of people annually. It stands up for people forced to flee, advocating their rights.

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