Job Opportunity in Egypt as a Freight Customs Operations Leader at Aramex

Aramex offers a job opportunity in Egypt as a Freight Customs Operations Leader.

You will be responsible for:

1. Manage and monitor service execution within the Customs brokerage department.
2. Ensure that department is properly staffed, structured and organized.
3. Manage timely and effective staff evaluations and reviews.
4. Provide feedback, coaching, mentoring to staff on an ongoing basis.
5. Manage staff for continual growth in skills and expertise.
6. Prepare and execute personal goals.
7. Assist staff in preparing personal goals.
8. Make certain that all staff members complete annual training in required timeframe.
9. Make certain that new employees receive all mandatory training in required timeframes.
10. Maintain highest compliance levels for all necessary and applicable Customs and other government agency controls and requirements.
11. Ensure that company controls, policies, procedures, processes, applications, tools, and systems are understood and implemented.
12. Ensure that the company’s third party broker program is properly managed within the all sites.
13. Prepare and execute department business plan and goals.
14. Understanding of the Customs law, Tariff codes, claims procedures, GOIEC Updates, government regulations.
15. Maintain and monitor all customs licenses and certificates, ensuring they are kept up to date.
16. Manage and assist with commercial business development, implementing changes where necessary.  
17. Allocate and assign qualified representatives to their relevant departments.
18. Build strong relation with all Governmental parties in all air & sea port to get the latest updates and share with relevant parties.
19. Monitor Clearance and trucking Vendor’s Performance.
20. Monitor the Performance and implementation all custom clearance activities such as following upcoming Shipment, documents transactions and day-to-day related activities in accordance with the objectives, policies and procedures.
21. Monitor The documentation process and find system to match each client SOP.
22. Attend sales call to Explain Aramex capabilities and be able to answer all client’s Technical information.
23. Monitor the Cost and selling of the sea & Air proposals.
24. Monitor Vendors settlements as per The Contract Due Time.
25. Review all entry rejections, EDI rejections, or other discrepancies in business unit to make certain that they are resubmitted timely and correctly.
26. Make certain that discrepancies are monitored and resolved timely and correctly.
27. Control workflow within business unit.
28. Control document receipt and distribution within business unit both for hard copy and electronic documents.
29. Escalate necessary issues to Freight operation Manager.
30. Stay current with developments and changes in regulations or company offerings; educate staff as these happen.
31. Ensure that all files are timely billed and correctly.
32. Manage execution of credit policy.
33. Review all billed not paid and paid not billed items for proper handling and closing.
34. Review invoices from third party brokers against their tariffs.
35. Work with sales, customer retention and development, and account management to maintain and develop relationships with current customers, and to develop and bring new customers into the department.
36. Work with commercial account management to make certain that customer requirements are both understood and properly implemented.
37. Communicate clearly and often with sales, customer retention, account management and T&I to provide information on status of service levels, execution, and future opportunities.

You must have:

• Minimum 7 years’ experience in Freight Customs brokerage in Egypt and managing customs / trucking vendors.
• Experience in freight forwarding industry.
• Hands-on knowledge of Customs clearance function in Egypt.
• Strong interpersonal and communication skills.
• Ability to articulate clearly through written and oral communication and presentations skills.
• Ability to relate to clients, service providers and employees at all levels.
• Understanding of data and reports or outputs used from data.
• PC skills including word processing, spreadsheet applications and Power point.
• English fluency.

About Aramex:

Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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