Job Opportunity in Egypt as a Service Delivery Manager at Orange
Applicant criteria
- No specific age required
- fresh
- Both
Opportunity criteria
- Full time
Opportunity description
Orange offers a job opportunity in Egypt as a Service Delivery Manager.
Duties & responsibilities
You will be responsible for:
- You will be empowered to transversally lead the delivery of a managed IT services inside and outside OCB and OBS.
- Leads the following activity domains during the post-sales solution lifecycle: technical domain, service domain and operational domain.
- Directs the functions delivering ITIL processes to the solution, including service operation, service management, continuous improvement and third-parties management.
- Customer Service Improvement Plans and Crisis management.
- Customer satisfaction.
- Quality of Service and SLAs.
- The cost management of the solution delivery.
- Contribute to revenue growth through up-selling opportunities and organic growth management.
- Support the sales and pre-sales functions with new projects.
- You will be a member of key customer and internal governance meetings related to the solution.
- Locally reports to the Head of Managed Application in Egypt and centrally reports to the Head of Service Delivery Management (in France).
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Eligibility criteria
You must have:
- Ability to lead transversal teams across large and complex organizations.
- Strong knowledge of IT technology and operations.
- Expertise in Cloud Technologies (Virtualization, Storage, Backup) is an advantage.
- Experience with IT delivery organizations and processes is an advantage.
- Knowledge of project finance, P&L and contract/scope management is a plus.
- Leadership, organizational and customer facing skills.
- Fluent in English - French is a plus.
About Orange:
Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.
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