Job Opportunity in Egypt as a Service Life-cycle Manager (Voice Services)

Orange offers a job opportunity in Egypt as a Service Life-cycle Manager (Voice Services). Like the Product Manager, You must be expert for the services you will be responsible for.

You will be responsible for:

1. A service right after handover from the Service Implementation Expert (SIE) which takes place prior the service commercial launch. The SLM takes over the process, procedures and training around the new service offerings or their evolution.
2. Participating to pilot phases by supporting Operations during services launches.
3. Initiating and conducting service improvement project called SIP (Service Improvement Plan) following a request of evolution from Marketing or Operations.
4. Contributing to the Problem Management related to processes and tools.
5. Contributing with the Product Manager to the performance review of the offer.
6. Building and adapting the training materials and delivering training sessions to people supporting the operational teams.
7. Contributing to the monitoring of the "Business Cases" under the responsibility of Marketing.
8. Product/Service development.
9. Follows the handover methodology.
10. Processes and procedures of new service offerings or their evolution.
11. Identifies service improvement opportunities.
12. Initializes service improvement projects following request from Marketing or from Operations.
13. Records progress of the project in the CSI (Continual Service Improvement) portal.
14. Problem management.
15. Takes in charge problems identified by Operations.
16. Analyses the problems.
17. Reports on-going problem status on a monthly basis.
18. Documentation maintenance.
19. Consolidates documentation management related to the end-to-end service framework (ST,SO).
20. The SLM intervenes upstream and downstream of service development projects for which the purpose is to design, develop and deploy new products or product evolution.
21. Ensure the work instructions used by the operational entities are up-to-date.
22. Commercial ordering.
23. Service Operation including Customer Service.
24. Billing.
25. Evolution of Orange Business Services offers by:
26. Meeting the market needs.
27. Optimizing the operation.

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You must have:

• The ability to anticipate business needs, bring ideas and be in position to appreciate major stakes for OBS.
• Demonstrate a high level of autonomy, being able to take initiatives and also organize working groups with various stakeholders in project mode frameworks.
• The ability to understand complex services and identify manageable sub-components.
• Good Technical and IT knowledge in Telecom environment.
• Team spirit oriented and communication skills in multicultural environments.
• Fluent in English and French.
• Good Voice Services knowledge and experience.
• A good knowledge of Orange Business Services process and tools will be appreciated.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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