Job Opportunity in Egypt as an Extended Local Delivery Manager in Orange

Orange offers a job opportunity in Egypt as an Extended Local Delivery Manager.

You will be responsible for:

• End to end management of all Customer DSL and non-DSL orders terminating in Western & Central European countries assigned from receipt of valid service request from Sales to Handover and/or billing.
• Coordinate provisioning for Hybrid Network projects and assess service orders.
• Develop implementation schedules to optimize resources and components scheduling.
• Perform Order Validation of assigned orders for administrative completeness.
• Technical consistency including Pre-qualification / eligibility.
• Validate service orders with Customers.
• Create Clarify cases for orders and log equipment details and technicians’ scope of work.
• Place and track line orders with relevant local PTT and equipment with third party vendors.
• Proactive tracking and monitoring of all equipment components until full delivery of ordered services.
• Establish Target Delivery Dates (TDD) based on performance guidelines.
• Perform proactive Order Management to ensure the TDD is met on all orders.
• Notify Billing entities when service is delivered and Ready For Billing (RFB).
• Provide consolidated status and progress reports on all orders to the customer, M&S as pre-determined by all order or project contacts.
• Revising TDD (Target Delivery Date) with appropriate justification.
• Declaring order RFS (Ready For Service) after completing service delivery.
• Management of Cessation orders.
• Raise Partial Billing as required.

You must have:

1. Good understanding of ATM, DSL and inter-networking technologies, TCP/IP, Layer 3 LT2P, SIA and Internet VPN.
2. Excellent understanding of DSL hardware and the network topology.
3. Good Understanding of the Customer Service Delivery organization and processes.
4. Excellent knowledge of Orange Business Services DSL Product & Services portfolio & Implementation procedures.
5. Excellent organizational and planning skills.
6. Excellent customer facing skills.
7. Excellent Time management skills.

About Orange:

Orange is a French multinational telecommunications corporation. It has 266 million customers worldwide and employs 89,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had a revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index.

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