Job Opportunity in Egypt as an Operations Supervisor at Kafr Elsheikh at Aramex

Aramex offers a job opportunity in Egypt as an Operations Supervisor at Kafr Elsheikh. You will communicate and coordinate with the customer account management teams in terms of capability and scheduling jobs to ensure timely action to the customer.

You will be responsible for:

• Maintain effective communication with internal and external parties.
• Prepare, monitor and control client incidents and complaints in coordination with the customer service and operations team members to ensure timely response to the CMT and Sales.
• Set objectives and conduct annual performance review for direct reports.
• Monitor and ensure the team are using safe practices while conducting their jobs.
• Monitor and manage schedule and shifts of all the team members to ensure availability of adequate staffing.
• Facilitate the flow of information horizontally and vertically.
• Monitor operations team members to ensure that the full inbound cycle is done according to Aramex standards including recovery, reconciliation, creating run sheets and entering Proof of Delivery in the system.
• Monitor and control operations team members to ensure that the full outbound domestic cycle is done according to Aramex standards including weighing, coding, alerting, sorting and manifesting.
• Manage the effective usage of Handheld technology.
• Assure the ground courier daily production as per the standards.
• Prepare, monitor and control outbound performance analysis for the warehouse staff.
• Adhere to company HSSE, compliance and sustainability corporate policies.
• Analyze and identify all performance related issues and ensure appropriate steps are taken to prevent losses.
• Ensure proper handling of cash according to the procedure.
• Prepare, monitor and control client incidents and complaints to ensure its resolved on time to avoid losing any customer business.
• Handle all COD issues such as cases when customer do not pay the return cash or customer refused to pay or in case of payment conflicts.

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You must have:

• Bachelor's degree (Business Administration or Logistics & Supply Chain).
• Fluent at English & Arabic Language.
• Excellent Communication Skills.
• Excellent Problem Solving Skills.
• Team Player.
• leadership skills.
• Experience within logistics, Courier Services and operations.
• From 3 to 4 years of experience in operations.

About Aramex:

Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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