Job Opportunity in KSA as a Head of Shared Services at Alfuttaim

Alfuttaim offers a job opportunity in KSA as a Head of Shared Services. You will act as a trusted advisor to the country management team, business stakeholders and HR Business Partners on all matters related to HR service delivery, such as on-boarding, off-boarding, service management, life- and work events, HRIS support, company policies and local labor law regulations, among other tasks as required. You will work in liaison with all businesses in country and provide support and guidance. Ensure that new- and existing businesses can scale up activities. Design, develop and implement relevant HR strategies, practices and technology solutions that are built taking into consideration the challenges encountered by the businesses in country, and in parallel ensure full compliance with relevant Group HR policies and guidelines, and local labor laws. You will work with the Group Head of HR Operations to drive AFG’s in-country application of the Employee/People Services delivery model and strategic performance objectives. 

You will be responsible for:

Leadership:

• Lead HR Operations by acting as a trusted advisor to the country management team on all employee matters such as payroll inputs, on- and off-boarding, HR service management queries, insurance and talent acquisition.
• Managing complexities related to the country macroeconomics, HR data- and document management regulations, etc.
• Build and develop a qualified, talented and dedicated team of people able to deliver the vision of making HR Shared Service / Employee Services the main point of contact for all HR related matters.

Operational Excellence:

• Together with the Group Head of HR Operations and the Group Head of Talent Acquisition, develop a strategic plan for the recruitment, on-boarding and off-boarding processes, and implement to improve the overall experience for new hires- and leavers whilst ensuring full compliance to local labor laws and Group AFG policies and guidelines.
• Design streamlined processes for a seamless integration between Talent Acquisition and on-boarding.
• Ensure that the monthly payroll cycle is executed accurately and that it is completed within the payroll cut-off timelines. Work closely with the Group HRIS function to drive best practice and continuous improvement in the payroll area. Develop metrics as appropriate. Final settlements are carried out in a timely manner with 100% accuracy.
• Enhance the service delivery model to all Al-Futtaim’s businesses in an efficient and effective manner, to support growth, business development and expansion, focusing on a Plug & Play approach to new business.

Service Partnering/Customer Intimacy:

• Act as a trusted service partner to ensure customer intimacy, and guide the business stakeholders and HR Business Partners as per their requirements and best practice.
• Liaise with relevant centers of Excellence.

Employee Relations and HR Policy:

• Partnering with the Group Head of Employee Relations and the Group Head of HR Operations, manage relevant employee relations issues within the businesses according to local law and Al Futtaim Policies, providing fair and consistent advice to HR Business Partners.
• Ensure that the disciplinary procedure is properly applied before any employee is exited from the business.
• Reinforce at all times a culture of meritocracy, performance-focus and diversity.
• Act as an advisor to business heads & HR Business Partners in order to educate them and minimize risks for the business. Ensure compliance with HR policy.
• Ensure necessary feedback is provided to the Group on company policies and procedures, to support sound business changes in the country, as well as ensuring appropriate communication and implementation through well thought through change management programs.

Policies and Procedures:

• Be the custodian of all HR policies and procedures at the country level and provide fair and consistent advice to HR Business Partners and Business Heads.
• Identify policy improvements and provide recommendations to the Group for implementation. Provide solutions to employees and managers as per company HR policies and procedures.
• Ensure that compliance to HR policies is maintained; review and strengthen internal controls and procedures; and provide guidance to leadership teams on process and governance.

Government Relations:

• Manage or co-manage governmental relations affairs; design and implement an efficient “employee labor relations” process together with relevant subject matter experts and internal stakeholders, and propose solutions on complex matters to businesses related to government matters.

Analysis and Reporting:

• Provide support for collating and analyzing and visualizing relevant HR- and business data, in order to enable effective data-supported decision-making by HR leaders and the business.
• Work with the Group Head of HR Operations and the Group HRIS team on any HR analytics and reporting projects and activities.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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