Job Opportunity in Kuwait as a Contact Center Agent at Zain

Zain is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and its loyal customers, and you will be assisting them in a professional manner that will reflect Zain's values and mission.

Your responsibilities will include but not be limited to:

• Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
• Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
• Providing product and service information to customers.
• Promote Zain's products and services by understanding customer needs and interests, and providing them with the right offers that match those.
• Troubleshoot service equipment issues.
• Adhere to, and fulfill, individual and team performance metrics.

To be considered for the position, you will need to meet with all of the below requirements:

• 2 Years Diploma/Bachelor’s degree.
• From 0 to 3 years’ experience in a related field.

The required skills for the job:

• Excellent Communication Skills (Speaking and Listening).
• Excellent Problem-Solving Skills.
• High Drive for Achievement.
• Strong Knowledge of MS Office.
• Preferably Bilingual.
• Ability to work under pressure

About Zain:

Zain is a leading mobile voice and data service operator with a commercial footprint in 8 Middle Eastern countries with a workforce of over 6,000 people from different backgrounds, cultures and nationalities. It provides a comprehensive of mobile voice and data services to over 49.2 million active individual business customers as of June 30, 2019.

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