Job Opportunity in the UAE: Guest Service Center Agent at Anantara
Applicant criteria
- No specific age required
- Both
Opportunity criteria
- Full time
Opportunity description
Anantara is offering a job opportunity as a Guest Service Center Agent to join the team in Abu Dhabi, United Arab Emirates.
Duties & responsibilities
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, PBX System, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- To attend hotel events, daily shift briefings and training to improve professional skills.
Eligibility criteria
- College diploma in hotel management or related field.
- Previous experience in Front Office or Guest Services.
- Good Communication skills.
- Experience with Front Office Systems.
- Good English skills, both written and spoken.
About Anantara:
The Anantara experience was born in 2001 in Thailand’s historic seaside retreat of Hua Hin. Today’s portfolio spans Cambodia, China, Indonesia, Maldives, Mozambique, Oman, Portugal, Qatar, Sri Lanka, Thailand, UAE, Vietnam and Zambia. A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
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