Job Opportunity in UAE as a Contract Supervisor at Al Futtaim

Al Futtaim offers a job opportunity in UAE as a Contract Supervisor to ensure that the operations part of the contract in Abu Dhabi, is running accordingly to set schedules, annual leave, fuel expenses. This must be achieved in the most cost effective and efficient way as continuous improvement is the paramount in achieving the financial and operational targets.

You will be responsible for:

Operations:

• Be the first escalation point when records are required.
• Ensure that the replacement vehicles are delivered to the customer in case of breakdown.
• Ensure the Leasing Supervisor is aware of any challenges with traffic fines collection.
• Coordinate with Hertz PRO team for any legal requirements that enable day to day operations of the department. 

Reporting:

• Contract performance reports.
• Maintain the performance of the contract coordinators.
• Document Traffic Fines violations.
• Training, coaching & disciplinary reports.

Cost effectiveness and efficiency:

• Run unknown damage reports along with Hertz Maintenance team and reduce the amount of money lost due to unknown damages.
• Provide regular updates to operations manager and senior management team, regarding potential cost saving or efficiency.

Customer complaint & resolution:

• Record all Customer Complaints and document corrective action.
• Ensure all policies and procedures are strictly adhered to ensure customer satisfaction.
• Deal with all escalated customer complaints as per the agreed process.

Management:

• Attend and minute regular operational and team meetings.
• Maintain the performance of the contract coordinators to ensure same procedures and process is followed and all client requirements executed as per contract.

You must have:

Minimum qualifications and knowledge:

• Bachelor’s degree or equivalent.
• Professional communication and presentation (written and verbal) skills.
• Fluent in French, English, and Arabic.
• Excellent interpersonal skills and high level of emotional intelligence.

Minimum experience: 

• At least 2 years’ experience in Administration rule in a French speaking capacity.

Job-Specific skills:

• Excellent team building skills.
• Demonstration of leadership qualities.
• Excellent problem solving and analytical skills.
• Ability to plan and organize effectively.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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