Job Opportunity in UAE as a Guest Services Executive at Jumeirah Emirates Towers

Jumeirah Hotels and Resorts offers a job opportunity in UAE as a Guest Services Executive at Jumeirah Emirates Towers. The main purpose of this job is to provide airport Meet & Greet for Jumeirah guests upon arrival and departure at Dubai and Abu Dhabi Airports and assist Jumeirah guests with their airport and airline requirements.

You will be responsible for:

• Provide meet & greet service to Jumeirah guests at Dubai and Abu Dhabi Airports for seamless arrival and departure assistance.
• Ensure effective and efficient guest paging at Jumeirah kiosk/lounge upon guest arrival.
• Facilitate guest arrival from Jumeirah kiosk/lounge to their pre-assigned transportation.
• Liaise with SBU transportation team for prompt guest airport pick up.
• Assist guests with airline requirement for speedy lost luggage follow up and collection.
• Facilitate Jumeirah guest requirements with baggage, airline check in and  immigration for a hassle free departure service.
• Handles accurate, effective and timely shift handover.
• Communicate and coordinate with Airport Duty Managers and Team Leaders all related operational information and requirements.
• Maintain and ensure accurate update of department logbook with guest details and requirements.
• Liaise and communicate with Jumeirah properties in providing current and accurate information to guests.
• Maintain an effective and professional communication and relationship with the whole Airport Services team and any other supporting departments.
• Any other duties as may reasonably be requested by the management.

You must have:

• At least two years of working experience in a similar role in a luxury five-star hotel environment.
• Excellent written and spoken English skills, additional language is advantage.
• Knowledge of hotel operating systems.
• Your experience in handling guest requests and exceeding their expectations would be regarded as essential.
• Ability to quickly learn and adapt to a new work environment.

Benefits:

Besides generous F&B benefits and reduced hotel rates across the Jumeirah hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. 

About Jumeirah Hotels and Resorts:

At Jumeirah, they are committed to encouraging and developing the colleagues, in a world-class environment. It values diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. 

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