Job Opportunity in UAE as a Patient Relations Executive at Al Futtaim

Al Futtaim Group Healthcare is looking for patient relations Executive - Healthcare to provide end to end operational support to the patients including but not limited to insurance, appointments & invoicing and general customer service. You will be responsible to provide a multidisciplinary approach to ensure patient care is provided with the best service at all time.

You will be responsible for:

Medical Insurance:

• Accurate flow of medical information and patient data between physicians, patients and third-party payers with the use of accurate code to define diagnostics, treatments and procedures and to enter this information into a the facility’s database using medical coding protocol to produce a statement or claim.
• Review patient medical records.
• Communicating with medical billing specialists to ensure treatment codes are accurately received.
• Taking timely approval of investigations/procedures.

Medical Invoicing:

• Invoicing the services as per the agreed prices.
• Make sure CPT codes are accurate as per service.
• Billing patients for medical services.
• Enter patient information into computer files, and possibly also in paper records.
• Organize, manage, and sort paperwork (including patients’ charts).
• Continue to enter data as patients are subjected to diagnostic tests and receive treatments.
• Prepare and mail billing statements.
• Resolve conflicts regarding payments and reimbursements.
• Investigate and report instances of insurance fraud.
• Provide information and prepare documents for legal inquiries and litigation.
• Ensure the confidentiality of patients’ personal information. 

Customer Service:

• Provides a high level of customer service to the patients.
• Interacts with client with professional and personal manner.
• Responds to questions according to regulatory protocols.
• Assists in accurate and legible documentation of clinic forms.
• Assures every client is signed in and has completed clinic paperwork.
• Check consent/insurance form for completeness and legibility before the client goes to the Registered Nurse for services.
• Communicates effectively with client regarding the information that is needed.
• Responds to urgent customer needs in a timely and professional manner.
• Participates in fostering a safe workplace.
• Participates in employee job safety analysis to eliminate hazards and prevent accidents.

Cash Handling:

• Receives and reconciles cash, checks or credit card for payment and issues receipts as required.
• Handles cash box as needed.
• Accurately makes change when needed.
• Handle all payments to clinic suppliers and accurately enter daily payment activities (credit, insurance, cash, check, payment for previous visit) into software management system.
• Transfer income activities to the financial system on a daily basis.
• Create daily, weekly, and monthly reports from clinic financial data.
• Obtains valid authorization for all credit card payments.
• If a refund is necessary, ensures all appropriate documents and signatures are obtained, and refunds are entered in the system.
• Calculates total amounts received and reconciles with supervisor at the end of each shift before closing cash drawers.
• Liaise and support other members of the multi-disciplinary team and other agencies relating to patient care, maintaining good communication channels. 

You must have:

Minimum Qualifications and Knowledge:

• Graduate Degree in any stream.
• Experience in all or any area of Insurance, Cash Handling, Customer Service & Invoicing.
• Fluency in English (speak, read and write).
• Arabic speaking skills will be an added advantage.
• Excellent Computer Literacy skills is required. 

Minimum Experience:

• Minimum 2 experience in a similar role. 

Job-Specific Skills:

• Have knowledge to undertake the below mentioned multidisciplinary tasks:
• Medical Invoicing.
• Cash Handling.
• Customer relations. 
• Behavioral Competencies:
• Excellent presentation and analytical skills.
• Exceptional written and oral communication skills.
• Good decision making skills.
• Strong operational thinking skills.
• Critical thinking skills.
• Conflict Management skills.
• Multi-Tasking skills.
• Customer service skills to include; diplomacy, patience, problem solving with a range of clientele.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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