Job Opportunity in UAE as a Service Advisor at Al Futtaim
Applicant criteria
- No specific age required
- 3-5
- Both
Opportunity criteria
- Full time
Opportunity description
Al Futtaim is currently looking for technically competent & performance driven Service Advisor with premium brand experience to work with its Trading Enterpsies team in Dubai & Sharjah. Service advisors are the first contact for customers in the workshop.
Duties & responsibilities
You will be responsible for:
- Attend promptly and greet with a smile.
- Ask Question and record customer requests without delay.
- Collect accurate symptoms of complaints from the customer for quick resolutions at workshop.
- Empathize and clarify customer requests.
- Ensure adequate number of Repair Order as per the business flow.
- Ensure proper explanation of the content of work in detail.
- Ensure providing proper cost estimate and delivery time to customer.
- Ensure keeping promised time to customers.
- Check and ensure accordance of invoice and work performed.
- Inform customer after work completion and agree pick up time.
- Clear explanation of the job done and invoice and guide to the cashier.
- Ensure achievement of given revenue targets.
- Promotion of value added services.
- Resolution of Customer concerns at the earliest time and ensures satisfaction.
- Ensure Completion of dealer certification requirements.
Eligibility criteria
You must have:
- A good general level of education.
- At least a minimum of 3 years’ recent experience in an automotive dealership as a Service Advisor.
- Premium brand experience is a definite advantage.
- The ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance.
- The ability to communicate effectively.
- Strong analytical, communication and inter-personal skills with administrative competence.
- Arabic speakers are highly preferred.
About Al-Futtaim:
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.
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