Job Opportunity in UAE as a Shopkeeper at Al Futtaim

Al Futtaim offers a job opportunity in UAE as a Shopkeeper. You should be passionate and dynamic person ready for bigger scope of responsibility and want to lead, inspire and build a strong team. You must want to create a better life for many individuals at their homes. You will be responsible for optimizing sales, profitability and development of the Home Furnishing Business (HFB) to strengthen IKEA’s position as a home furnishing store in the local market. Your responsibility includes leading showroom co workers, providing support and developing them in order to create a strong and vital daily commercial drive in the showroom while ensuring the presence of the proven IKEA retail system (Tasks of the IKEA store). 

You will be responsible for:

• Ensure the store is in a pristine condition at all times and has a strong commercial basic level in your business area during all opening hours.
• Together with the Com & In department secure that the IKEA store provides a commercial range presentation in your business area and that customers perceive IKEA as a competent home furnishing specialist.
• Planning and implement commercial calendar of the year.
• Improve ease of shopping in the store by efficiently working with mechanical sale tools.
• Be a Product Knowledge expert to ensure the highest level of customer service.

Customers:

• Achieve the customer satisfaction goals set by the Market hall Sales Manager for your area (measured by IKEA Brand Capital and CSI). 

People Management and Development:

• Manage the selection, training and development programs for new co-workers.
• Participate in the recruitment and selection of the sales co-workers when vacancies arise.
• Ensure working methods, basic action routines and range information are understood and carried out in order to achieve objectives.
• Motivate the sales staff towards achievement of work objectives. Support the team to achieve their objectives by ensuring they understand the company business plan and objectives. 
• Be Train the Trainer for the department and ensure all the co-workers in the department are trained in Product Knowledge, customer service training, Concept training, H&S training.
• Act as Payroll administrator and be a super user for the Staff Management System and generate the schedules using the system. Monitor attendance of the sales co-workers and monitor sickness and other absences levels.
• Provide the Showroom Sales Manager with feedback and your recommendations during the Probationary period reviews and annually reviews for the staff in the customer service department.
• Coach, communicate and co-ordinate junior members in the team in order to ensure the best possible Customer Service to the customer.

You must have:

• Live and share the IKEA values every day.
• Post graduate certification.
• From 4 to 5 years' retail managerial experience, preferably in IKEA (bedroom or living room).
• Experience of working in a fast-paced and commercial environment.
• Good written and verbal English skills.
• Computer literate.
• Good Understanding of Business & Finance.
• Strong leadership and team management skills.

About Al-Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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