Job Opportunity in UAE at Majid Al Futtaim: Customer Service Officer, UAE National
By: Majid Al FuttaimLast update:
Applicant criteria
NationalityUnited Arab Emirates
SpecialityBusiness
Age
- No specific age required
Years of Experience
- 3-5
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsCustomer Service, Call Center Jobs, and Secretary
Opportunity FieldMarketing, Business and Finance
Job locationUnited Arab Emirates (Ajman)
Needed documentsCV, Cover Letter
Deadline2023-11-22
Opportunity description
Al-Futtaim is offering a job opportunity in UAE as a Customer Service Officer, UAE National.
Duties & responsibilities
- Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote MAFP’s image.
- Assist the visitors / customers by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other Shopping Centre specific duties as assigned.
- Ensure to maintain a positive, polite and professional attitude all the times for serving each customer in order to create a memorable customer experience.
- Responsible for efficient handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis.
- Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures.
- Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related ASSET MANAGEMENT BUSINESS UNIT Finance procedures.
- Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans.
- Provide all necessary data / reports on a periodic basis pertaining to Customer Service to the Supervisor / Manager Customer Service for their review and prompt decision making.
Eligibility criteria
- Bachelor'S Degree in Business Administration / Marketing / Communications / PR or equivalent.
- Minimum 4 – 6 years’ progressive experience in Customer Service field preferably in a reputed Retail / Hospitality / Event Management companies in GCC.
About Al-Futtaim:
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.
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