Job Opportunity in USA as an IT Operations & Support Specialist at Netflix

Netflix offers a job opportunity in USA as an IT Operations & Support Specialist. In this position, you will interact with the users in multiple ways, including tickets, email, Slack, and video conference. Daily duties consist of prioritizing, resolving, routing, and scheduling all incoming internal technology support requests and issues.  

You will be responsible for:

• IT or Desktop Support/System Administration.
• Knowledge of best practices around data security.
• Troubleshooting a variety of technical issues across different operating systems (macOS, ChromeOS, Windows, and Linux), and various applications, and hardware (Mac, Lenovo, and Chromebook hardware including laptops & desktops, peripheral technology).
• Video Conferencing troubleshooting, including Google Hangouts, Google Meet, Chromebox for Meetings, & Zoom.
• Provide technical guidance on applications and security practices.
• Mobile device deployment and support (iPhone and Pixel devices).
• Technical support for onsite and offsite events.

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You must have:

• Patience and a desire to provide world-class customer service.
• Flexible and inclusive interpersonal and communication skills.
• Provide thoughtful recommendations and ability to share differing perspectives to challenge the status quo.
• Proven ability to work independently with minimal supervision; must be a self-motivated, self-starter that can initiate ideas and take ownership of work.
• Ability to utilize root cause analysis to identify problems from symptoms and implement solutions inclusively with team and business partners.
• Strategic technical and business thinking, taking calculated risks and able to pivot quickly.
• Resilient in learning from mistakes and applying lessons quickly to new situations.
• Experience partnering with external vendors.
• Ability to learn new technologies quickly and with minimal guidance.
• Ability to partner effectively with business leaders and cross-functional teams.

About Netflix:

At Netflix, they want to entertain the world. Whatever your taste, and no matter where you live, they give you access to best-in-class TV shows, movies and documentaries. Netflix's members can control what they want to watch, when they want it, with no ads, in one simple subscription.

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