Jobs at Aramex in Egypt: B2B Inside Business Partner

Aramex is offering a full-time job opportunity as an Inside Business Partner- B2B to join the team in El Giza, Egypt. 

1. Develop and maintain effective relationship with the customers.
2. Constantly create revenue generating channels from Cross Selling and Upselling streams to these customers.
3. Drive customers to use cost effective services channels and increase use of automation.
4. Identify business development opportunities from customers.
5. Analyse customer performance, then plan and execute calls accordingly.
6. Monitor customers’ receivables and drive them to pay as per Aramex standards.
7. Drive the use of e-Tools across all customers.
8. Ensure privacy and confidentiality of customer data in line with the company data security policies.
9. Reporting any information that might impact company image, brand or functioning.
10. Increase cross selling and up-selling opportunities.
11. Analyse customers performance to increase growth and production.
12. Identify and make outbound calls to “inactive/idle” accounts or accounts generating less business.
13. Gather and update customers’ information.
14. Report clients with issues to concerned departments and follow-up.
15. Prepare / Assist in preparing offers and rates for customers.
16. Implement cross selling and upselling Sales techniques.
17. Ensure proper service delivery to the customers by following up with Ground Operations and other concerned teams if needed.
18. Follow up with Accounting Team in terms of pending claims and billing adjustment of customers.
19. Handle and resolve customer complaints on a timely manner.
20. Meet CRM KPIs (daily calls target & distribution, opportunities, etc…).
21. Ensure the integrity and accuracy of data updated in the CRM system.
22. Ensure customer contracts are valid and ensure they are renewed on time.
23. Adhere to company HSSE, compliance and sustainability corporate policies and standards.
24. Ensure telesales targets are met.
25. Ensure ACP targets are met where applicable.
26. Regain the highest number of inactive customers and new clients to increase revenue.
27. Generate revenue from cross selling and upselling.
28. Maintain and grow existing accounts.
29. Negotiate customer claims, initiate billing adjustments in coordination with team leader and the collection team.
30. Assist the collection team to ensure customers overdue collections are resolved

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1. Bachelor's degree in Industrial Engineering.
2. Fluent English & Arabic Language.
3. Excellent Communication Skills.
4. Excellent Problem-Solving Skills.
5. Eager to Learn.
6. Team Player.
7. 2 years of experience in Sales.

About Aramex:

Since its founding in 1982 Aramex has grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. The company is dedicated to transforming the face of trade, expanding their operations rapidly to better connect businesses and consumers worldwide.

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