Jobs in Dubai: Vehicle Quality Controller at Al Futtaim

Al Futtaim is offering a full-time job opportunity as a Vehicle Quality Controller to join the Commercial Vehicle team in Dubai, United Arab Emirates for 2021. You will be responsible for preparing technicians to accomplish job results and ensuring the quality of the work carried out on customer vehicles by conducting checks. The role involves in interaction with customers during new vehicle delivery in case of demonstrations etc.

1. Follows key processes to achieve specified quality and efficiency targets.
2. Works with the Centre to develop improved, more efficient processes.
3. Talks to customers to understand and summarize the details of the work required or carried out and confirm the complaint symptoms.
4. Offers customers a detailed technical explanation (where this is required) in a way that recognizes their level of technical proficiency in layman terms that is clearly understood by customers.
5. Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out or allowing an apprentice to carry out part of a job.
6. Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology.
7. Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff).
8. Ensures the Service Advisor is updated at all times with the communication with customer.
9. Ensures the most appropriate specialist follows up opportunities for sales.
10. Reports on technical problems using appropriate procedures when dealing with customers and Hino.
11. Conduct daily meeting with the Workshop Manager and Parts team to exceed performance expectations.
12. Manage facility to comply with the Hino Corporate Image standards.
13. Ensure 100% compliance with Standard Operating Procedures.

1. A Trade Certificate or Diploma in Mechanical /Automobile Engineering.
2. At least a minimum of 3 years’ recent experience as a Quality Controller or Inspector or Road Tester in the commercial vehicle industry.
3. An excellent technical knowledge in diagnosing and repairing cars.
4. A valid UAE driving license is a must.

About Al Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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