Jobs in Jordan: Charging and Billing Planning Engineer at Zain

Zain is offering a job opportunity as a Charging and Billing Planning Engineer at Entry Level to join the team in Amman, Jordan. The Engineer will be part of Zain's Technology & Digital Innovation department who will work on maintaining and configuring Zain's products and services on Charging and Billing platforms as well as analyzing these products and services. In addition to resolving fraud, customer-related issues, and revenue assurance discrepancies and generating different statistics and KPIs to maintain the performance of the systems.

1. Supervising the implementation of the Function’s plans, monitoring workflow, and ensuring adherence to policies and procedures.
2. Guide the team through the development, testing, and implementation stages and review the completed work effectively.
3. Provide technical expertise in design, development, systems integration, and supports charging and billing team operations or any related projects.
4. Quality control for all products configured by the team.
5. Approve software and solution changes and ensures all solutions are within the agreed specifications through the proper SDLC process.
6. Develop and follow charging and billing systems business Unit's work plan and ensure goals and objectives are met.
7. Manage Charging and billing business applications, Monitoring and contributing to the resolution of customer’s problems and complaints as well as handling any fraud-related issues or revenue assurance discrepancies and ensuring that any loopholes in the charging system are properly dealt with.
8. Analyzing current products and services and recommending initiatives that aim to improve them as well as evaluating and delivering new products and services and supporting the implementation process.
9. Review, enhance and revamp the business logic to support future changes and reduce Time to market.

1. Holds a bachelor’s degree in Information Technology or Computer engineering or any related field.
2. 0-2 years of relevant experience.

About Zain:

In 1994, Zain revolutionized telecommunications in Jordan by introducing mobile services to the country. The operator quickly became the foremost telecom company in Jordan, a position that it has maintained to this day, serving over 3.8 million customers as of March 31st, 2018, reflecting a 36% market share. The operation offers 100% population coverage through its 3G-enabled network that is supported by a total of 2,813 sites. Through constant development of the telecommunications infrastructure and proactive marketing initiatives, Zain remains committed to offering customers in Jordan the most dynamic products and services.

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