Jobs in Jordan: IT Specialist at Internews

Internews is offering a job opportunity as an IT Specialist to join the team in Amman, Jordan, as he/she will be tasked with IT operations and services in the Jordan office and will work closely, cooperatively and proactively with the Jordan Deputy Chief of Party, the regional Information and Communications Technology (ICT) team, and the Internews Technology Solutions & Services team.

IT Service Operations:

• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes, identifying problems, evaluating trends, and anticipating requirements.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action. 
• Provides coaching and training to ICT staff and users. Drafts procedures and instructions to promote a better understanding of the use of ICT equipment.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery, back-up procedures and information security and control structures.
• Acts as first point of IT Support contact for all Internews staff across Jordan.
• Ensures network access, backup system and security are maintained at a high standard to ensure the integrity of the Internews network is not compromised.
• Troubleshoots system and network problems.
• Manages operations between Internet service provider (ISP) and the organization.
• Diagnoses and resolves hardware or software faults.
• Ensures timely repair of hardware faults and software configuration problems.
• Monitors performance of Internews Jordan's IT systems and networks, including VSAT services, to ensure issues are appropriately prevented, escalated and resolved.
• Regularly reviews and evaluates office and users' equipment and recommends replacement, enhancement and repair as needed, following Internews procedures and standards in collaboration with the Internews Technology Solutions & Services team.
• Promotes a culture of service excellence and continued improvement within the TSS department.
• Maintains and develops excellent working relationships with all staff.
• Implements help desk tools/solutions in line with user requirements and develops necessary measures to prevent frequent outages.
• Undertakes other tasks or assignments within their areas of competence as directed by supervisor.
• Works in close collaboration with the Global TSS team to roll out, maintain and enforce company-wide IT procedures, policies and services.

ICT Equipment:

• Deploys PCs and associated peripherals, including new installations and redeploying existing equipment as needed.
• Performs preventative maintenance on ICT equipment.
• Installs and configures operating systems to agreed standards.
• Installs and configures authorized software to agreed standards.
• Maintains existing ICT equipment, performs upgrades and new installations, and carries out routine procedures.
• Compiles and maintains an accurate inventory of hardware and software.

Departmental Administration & People Skills:

• Assists with tracking software, hardware and licensing inventory for the Jordan office. Must be able to complete detailed data entry on a consistent basis.
• Provides strong written and verbal communications to domestic and international colleagues.
• Manages crisis situations using excellent communication with affected staff and management.
• Actively participates in testing of new software and hardware as required.

1. Bachelor's degree in Computer Science/Information Technology or relevant qualification from a recognized institution will be an added advantage.
2. Minimum 3 years of experience in IT support, service and operation management.
3. ITIL certification to the V3 Foundation level at a minimum. 
4. Demonstrated basic professional knowledge of Windows servers, networking, Internet technologies, office applications, and common hardware and peripherals.
5. Attention to detail and strong troubleshooting skills.
6. Ability to follow procedures precisely and thoroughly.
7. Ability to maintain detailed and accurate records.
8. Ability to assist other employees in use of various technologies.
9. Ability to investigate issues and requirements; identity and prioritize appropriate solutions.
10. Ability to manage own workload.
11. Ability to work both independently and as part of a team.
12. Capable of working well under pressure.
13. Enthusiasm to continue learning.
14. Excellent interpersonal skills.
15. Integrity and commitment to producing results.
16. Well-developed written and verbal communication skills.
17. Willingness to travel to and work in field locations.

About Internews:

Internews, an international nonprofit organization, operates with administrative centers in California, Washington DC, London and Paris, as well as regional hubs in Bangkok and Nairobi. Formed in 1982, Internews has worked in more than 100 countries and currently has offices in Africa, Asia, Europe, the Middle East, Latin America and North America.

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