Jobs in Qatar: Guest Service Agent at Anantara Group

Anantara is offering a job opportunity as a Guest Service Agent who is an Arabic speaker to join the team in Doha, Qatar. 

1. To be an ambassador of the Front Office and the hotel, in and outside the work place
2. To provide a personal service to all the guests, fully aware and following the hotel standards and procedures by developing high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty. Takes into account and anticipates guests' needs
3. To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.
4. Must multi – task, be detail oriented, and be able to problem solve in order to effectively deal with internal and external customers.
5. To personally greet and escort the guests rather than pointing out directions
6. To ensure that the privacy of the guests and the confidentiality of the information is respected
7. To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service need, or as directed by Supervisors or Management
8. To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility
9. To properly use the supplies, equipment and to ask for requisitions accordingly
10. To manage any guest complaint in a professional manner, by owning it, resolving it to the guest’s satisfaction and recording it
11. To call the supervisor or manager for advice in serious cases or if an approval is required
12. To ensure a proper use of the telephone etiquette as per Anantara standards
13. To attend all guests approaching the Front Desk in the procedure of check in / check out, inquiries, key handling and all related matters, respecting the hotel standards and procedures
14. To share daily activity highlights with the supervisor and manager including internal and external guest opportunities
15. To be aware of all VIPs visiting or staying in the hotel and to maintain an accurate Guest History

1. With good technical skills.
2. With good knowledge in MS Office.
3. With pleasing personality.
4. Ability to handle pressure at work.
5. Ability to multi-task.

About Anantara:

The Anantara experience was born in 2001 in Thailand’s historic seaside retreat of Hua Hin. Today’s portfolio spans Cambodia, China, Indonesia, Maldives, Mozambique, Oman, Portugal, Qatar, Sri Lanka, Thailand, UAE, Vietnam and Zambia. A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.

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