Jobs in the UAE: Food and Hospitality Operations Manager at Al Futtaim

Al Futtaim is offering a job opportunity as a Food and Hospitality Operations Manager to join the team in Dubai, United Arab Emirates. 

• Sales KPI’s and profit.
• Achieve Food Business Sales, Markdown & Waste KPI’s.
• Ensure store financial targets are met.
• Identify new opportunities and initiatives to increase sales.

Food Display Standards:

• Implement consistent standards of operation in line with company.
• needs and expectations.
• Management of seasonal food displays with V&M team.

Food In-Store Promotions and Food Events:

• Agree monthly plan with B&M Team.
• Work with VM Team to order appropriate POS and props.
• Create monthly In-Store Display Pack.
• Recommend promotions as required.

Food Operational SOP’s:

• Trading Safely & Legally (TSL).
• BOH and Freezers Fridges.
• Cyclical Counts to correct Stock Files.
• FIFO/LIFO.
• Store initiated markdown policy.

Food Waste Management and markdown:

• Weekly store analysis.
• Review and recommend actions post every store visit.

Food Knowledge:

• Work with HR on requirements.
• Conduct Seasonal and Event Workshops to upskill Store Teams.

Café Menu:

• Work alongside B&M Team and UK Product Development Team to drive    existing and seasonal menu.
• Manage the sourcing of approved specifications and ingredients in line with UK policies.
• Manage the accuracy of the weekly consumption reports for accurate forecasting by the B&M teams.

New Store Openings and Not for Sale Items:

• Act as a liaison between all business units (B&M, store development, VM, Marketing).
• Order all Crockery and café consumables for each store opening.
• Ensure appropriate stock on hand to service BAU Stores.

1. A proven track record in strategic thinking and retail operations.
2. Able to analyse complex data and make accurate and timely decisions.
3. An understanding of the key financial and commercial levers in retail management.
4. At least 5 years’ experience of leading a retail function in a sizeable retailer.
5. Extensive technical knowledge and related certifications for Food Hygiene.
6. Excellent interpersonal and leadership skills.
7. Outgoing, positive, willing to take challenges and work under pressure.
8. A results-driven personality who values teamwork as an integral part of getting great results.

Behavioral Competencies:

1. Connects with customer and each other by being positive, determined, respectful and taking ownership and responsibility to actively resolve issues and sell product.
2. Ability to lead people in a multi-ethnic and multi-cultural environment.
3. Excellent communication and customer service skills.
4. Decision making, planning and stake holder management skills.

About Al Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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