Jobs in the UAE: Key Account Manager at TASC

TASC is offering a full-time job opportunity as a Key Account Manager to join the team in the United Arab Emirates.

1. Responsible for Managing key clients in the Telecommunications space in Africa and Asia and will be reporting direct to CEO.
2. Ensuring clients are engaged, how their products are performing, mapping data, responsible for reporting, presenting performance to internal and external stakeholders, road mapping and cross selling.
3. Monitor and improve Account performance, Customer Relationship, Account Processes, and reporting.
4. Ensure B2B2C Business targets are met, and revenues are optimized to meet company targets.
5. Ensure accurate business performance reporting, data quality, KPI’s on a daily weekly and monthly basis.
6. Establish productive and professional long-term relationship with stakeholders at all level.
7. Coordinate the involvement of company personnel, including service, technical support, finance, marketing, and management resources, in order to meet account performance objectives and customer’s expectations.
8. Optimize service performance from a financial point of view.
9. Assess, clarify, and validate customer needs, including roadmaps, on an on-going basis.
10. Monitor the market and competitor’s activities.
11. Regular reporting on sales activities, opportunities, threats, project progress etc.
12. Proactively lead a joint company-strategic account planning process that develops mutual performance objectives and financial targets.
13. Drive solutions-orientated efforts that address the customer situation.
14. Achieve assigned service performance targets from SLA and financial perspectives.
15. Maintain high customer satisfaction ratings.

1. Experience in managing Key Clients in the Telecommunications sector.
2. Experience in mobile top-ups, rewards and airtime credit.
3. Experience in Africa and Asia.
4. Excellent communication skills and has the ability to influence at senior level.
5. Someone who is agile, has the ability to think on their feet and be an ambassador to their brand.

Preferred qualifications:

1. Immediate joiners as possible.
2. Ideal person will be based in Dubai or Nairobi (exact location to be advised soon) since traveling once a quarter.

About TASC:

TASC Outsourcing, established in 2007 is a leading talent management company licensed by the Federal Government of UAE to outsource professionals as contract staff to clients across the country, including free zones. With a resource base of 4500+ professionals, from over 90 countries, TASC Outsourcing is a partner of choice to more than 240 leading companies in the GCC region. The contract staff employed by TASC is qualified white collar professionals across a range of 75 job functions in diverse verticals, including information technology, customer service, oil and gas, sales and marketing, administration and support, and retail. These contractors are compensated on salary and benefits at par with market standards.

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