Jobs in the UAE: Workforce Manager at TASC

TASC is offering a job opportunity as a Workforce Manager to join the team in Dubai, United Arab Emirates for 2021. 

1. Daily real-time monitoring of service levels for all queues at all sites.
2. Oversee agent performance from all teams at all sites.
3. Drive real-time adherence to expected capacity against actual performance to achieve service levels and efficiency metric goals.
4. Communicate changes to incoming contact patterns to operations and the broader WFM team.
5. Real-time communication with the WFM team and operations when changes need to be made.
6. Update and send reports related to the performance of each site, including but not limited to shrinkage, occupancy, and NPT usage.

1. Advanced Microsoft Excel skills.
2. 1+ years of experience in a contact center environment.
3. 1+ years previous experience in a Workforce Management role as a RTA or Analyst.
4. Proven experience with Aspect or other WFM platform.
5. Flexible schedule, including nights and weekends as needed.

Benefits:

1. Employment Visa.
2. Air ticket.
3. Medical Insurance.

About TASC:

TASC Outsourcing, established in 2007 is a leading talent management company licensed by the Federal Government of UAE to outsource professionals as contract staff to clients across the country, including free zones. With a resource base of 4500+ professionals, from over 90 countries, TASC Outsourcing is a partner of choice to more than 240 leading companies in the GCC region. The contract staff employed by TASC is qualified white collar professionals across a range of 75 job functions in diverse verticals, including information technology, customer service, oil and gas, sales and marketing, administration and support, and retail. These contractors are compensated on salary and benefits at par with market standards.

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