Jobs in Turkey: Customer Engineer at Microsoft

Microsoft is looking for a qualified Customer Engineer to join the team and work in Ankara, Turkey. As a Customer Engineer you will be a key, deeply technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance to remove technical blockers for customers. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements and can be delivered either remotely or on-premises.

1. Support Management:
2. Participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs, represent them.
3. Provides the most effective method of service delivery by analyzing trends and common themes across customers.
4. Create deliverables to address common customer needs & support mobile-first, cloud-first strategy, share intellectual property with others.
5. Engages in strategic service delivery planning, in partnership with the virtual account team (VAT), to strengthen targeted customer relationships.
6. Gathers customer impressions of products and services and integrates this feedback into decision making.
7. Seeks information about the underlying needs of customers.
8. Allocates and aligns resources to optimize the customer experience.
9. Develops and communicates realistic performance goals and standards.
10. Builds plans that consider potential obstacles and immediate and long-term consequences.
11. Demonstrates expertise in a specific solution, or several products, feature functions, or services.
12. Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Support Execution - Deliver Results through Teamwork & Optimizing Business Results:

1. Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
2. Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
3. Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
4. Modifies existing intellectual property (IP) or, where applicable, creates new content.
5. Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.

Leadership and Growing the Business:

1. Consistently apply "lessons learned", model personal accountability & teamwork.
2. Demonstrates an understanding of his or her role and contribution to customer/partner change management and adoption initiatives.
3. Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
4. Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
5. Contribute & participate with meetings to articulate Premier offerings to all customers; share knowledge thru communities, adapt for customers.
6. Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

1.  At least 5 years’ experience supporting Enterprise customers with SharePoint and the cloud related services in M365.
2. Analytical Problem Solving.
3. Building Customer/Partner Relationships.
4. Development background (preferred).
5. Microsoft 365 general experience.
6. Leadership.
7. Value Selling.
8. Bachelor’s Degree (B.S./B.A.) or equivalent.
9. Excellent written, oral and presentation skills.
10. Awareness of corporate and enterprise environments and their business requirements.
11. Face-to-face and remote (via Video or Voice) customer engagement skills.
12. Troubleshooting knowledge & skills.
13. MCTS / MCITP qualification desirable.

Benefits:

1. Industry leading healthcare.
2. Savings and investments.
3. Giving programs.
4. Educational resources.
5. Maternity and paternity leave.
6. Opportunities to network and connect.
7. Discounts on products and services.
8. Generous time away.

About Microsoft:

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.

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