Prepaid GSM Team Leader Vacancy at Zain in Jordan

Zain Group is offering a job opportunity in Amman, Jordan, as a Prepaid GSM Team Leader. will be participating in developing and implementing marketing plans for the prepaid segment, which aim at customer retention, acquisition, and value extraction, through conducting market and competitor intelligence activities, researching international telecommunication companies new products and services, in addition to suggesting new products and services initiatives and assisting in developing concepts and marketing communications material to translate ideas to concerned parties.

1. Performing market and competitor intelligence activities as well as forecasting analysis in collaboration with Pricing and Business Intelligence function, collecting data about market segments preferences, demands and penetration strategies…etc., in addition to researching and analyzing competitors’ products, services and offers to understand Zain’s position related to the prepaid segment.
2. Researching and acquiring insights about new products, services and offers developed by international counterparts in the telecommunication sector and suggesting similar initiatives that can boost revenues.
3. Soliciting customer feedback and requirements in prepaid segment from customer care, simulation and sales departments, as well as other external sources, and subsequently utilizing customer’s feedback in improving products and service levels and ensure customer satisfaction.
4. Suggesting and presenting new ideas for products, services, and initiatives that will decrease churn, maintain customer retention, increase customer acquisition and increase revenues.
5. Assisting in developing concepts for new products, services and offers’ initiatives, which include a description of its characteristics and requirements, and subsequently communicating them to concerned parties.
6. Participate in preparing financial business models for new products which include the analysis of financial aspects such as breakeven points, expected revenue, marketing costs and others, in collaboration with the Pricing & Business Intelligence function.
7. Monitoring the Key Performance Indicators (KPIs) periodically, and developing and archiving reports which include KPI results, sales and revenue figures, gap analysis between targets and results, and others.

• Hold a bachelor's degree in Marketing or a related field.
• minimum 5 Years of relevant experience.

 About Zain:

Zain is a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 50 million active individual and business customers as of March 31, 2019.

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