Sales Intern at Algooru - (Remote Job)
Applicant criteria
- No specific age required
- 3-5
- Both
Opportunity criteria
- Full time
Opportunity description
AlGooru is seeking a Customer Support Lead to join their dynamic remote team in Jordan. The company is a leading private tutoring platform renowned for providing tech-enabled, tailored educational support to students of all ages. The successful candidate will be responsible for building the Customer Support department from scratch and will contribute significantly to the company's goal of delivering exceptional user experiences and top-tier support across various channels.
Duties & responsibilities
Build the Customer Support department from scratch.
Contribute significantly to the company's goal of delivering exceptional user experiences and top-tier support.
Work closely with the Sales, Supply, Product, and Marketing teams to improve the customer experience and align business goals.
Oversee daily Customer Support operations to ensure a seamless experience for clients and tutors.
Hire, train, onboard, and lead new Customer Support agents.
Eligibility criteria
3 to 5 years of experience leading Customer Support or Customer Success teams in a B2C environment.
Proven experience in managing customer experience, service quality, and team performance.
Strong understanding of post-sales journeys and customer behavior.
Hands-on experience utilizing CRM systems.
An entrepreneurial, energetic spirit with the ability to take full ownership of the role without being micromanaged.