Zain Jordan Jobs: CVM Campaigns Management Team Member
By: Zain JoLast update:
Applicant criteria
NationalityNo specific nationality required
SpecialityBusiness , Other
Age
- No specific age required
Years of Experience
- 2-3
Gender
- Both
Opportunity criteria
Job Type
- Full time
Job FieldsCustomer Service, Call Center Jobs, and Secretary
Opportunity FieldMarketing, Business and Finance
Job locationJordan
Needed documentsCV
Deadline2023-06-30
Opportunity description
Zain Group is offering a job opportunity in Amman, Jordan, as CVM Campaigns Management Team Member.
You’ll be responsible for building commercial campaigns over CMS platform, aiming to prolong customer life cycle, increase ARPU and revenues through conducting in-depth analysis to identify potential customer segments and execute targeted campaigns.Duties & responsibilities
- Monitor campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness in achieving the target.
- Work on campaign designs from ideation, planning, designing, execution and post-analysis perspectives on digital and traditional channels.
- Analyzing and evaluating customer usage behaviour patterns and insights regarding what drives more value and loyalty, with an objective to acquire, grow and retain more customers to enrich the commercial roadmap monthly.
- Work on multiple campaigns and real-time campaigns that align with Zain’s strategy by using traditional channels such as SMS, IVR, USSD, and more digitally enabled channels like app push notifications, dynamic landing pages, and emails through campaigns management systems.
- Work closely with the pricing team with needed information to build business cases for new or re-run CVM campaigns, which help track the incremental CVM revenues.
- Initiate customer insight and market research for CVM activities by enriching the roadmap by following the current guidelines and procedures.
Eligibility criteria
- Holds a Bachelor’s degree in Marketing, Business Administration, Industrial Engineer or any related field.
- Has data analysis & ML skills
- 0-3 years of experience
- Excellent Knowledge of using Microsoft Excel
- Good knowledge using PowerBI
- Excellent English verbal & writing skills
About Zain:
Zain is a leading mobile voice and data services operator with a commercial footprint in 8 Middle Eastern and African countries with a workforce of over 6,000 providing a comprehensive range of mobile voice and data services to over 50 million active individual and business customers as of March 31, 2019.
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