Volunteer Online with UN: Social media monitoring, Rumor tracking and Analytics

UN Volunteers platform is offering an online volunteer opportunity, as The UNICEF West and Central Africa Regional Office is looking to support UNICEF Regional and country offices and provide technical assistance in aspects of social media monitoring, rumor tracking and management and online listening.

In January 2020, the World Health Organization (WHO) declared the COVID-19 outbreak a Public Health Emergency of International Concern (PHEIC). The outbreak has infected millions of people across the world and caused significant loss of lives. To protect people from the disease, vaccines against COVID-19 have been developed by several manufacturers in a number of countries. It is expected that there will be only limited number of vaccines produced in the early days, and gradually scaled up. Hence, countries will need to prioritize population who will receive the vaccine in the first round. In the meantime, COVID-19 pandemic has resulted in misinformation about the origin, prevention, and treatment of the disease which has been spread through social media, but also at community level. This may be creating hesitancy to reach immunization service and risk to mistrust in the services. Families and communities need to be provided with accurate and up to date information on COVID-19 vaccine.

Volunteer duration and working hours:

6-10 hours per week for 25 weeks.

Some specific tasks include:

1. Analyze and deep dive in key, topics, rumours and most used keywords from Talkwalker Dashboards to include in social media monitoring reports
2. Recommend on how to set up analytic and social media tools (Talkwalker, Crowdtangle, Google trends) to capture key information (including but not limited to: most frequent rumours and trends, most influential information sources and accounts…)
3. Capture key information for selected test countries - to be defined - Based on analysis of traffic and users’ behavior,
4. recommend actions to expand social listening + rumour management to increase reactivity of Country offices communication teams

1. Minimum 2- years’ experience with social listening and analytics performance dashboard including Talkwalker, Google analytics suite (Google analytics, Google trends search and Google data studio) is essential
2. Min 2 years professional experience in developing or supporting technology and development initiatives
3. Experience with Crowdtangle is a plus
4. Set high standards for quality of work and consistently achieve project goals
5. Accuracy and attention to detail
6. Required languages: English and French.

About UN Volunteers:

The United Nations Volunteers (UNV) program contributes to sustainable human development through volunteerism worldwide.

Online volunteering allows organizations and volunteers to team up to address sustainable development challenges – anywhere in the world, from any device. Online volunteering is fast, easy – and most of all, effective.

Through the Online Volunteering service, UNV offers: 

A global platform for organizations and online volunteers to connect.

An easy-search database of online volunteering opportunities.

Tools to manage volunteers’ and organizations’ online collaboration.

Access to online volunteering experiences, best practices and lessons learned.

The possibility for volunteers and organizations to expand their networks.

The advantage of the universal reach and neutrality of the United Nations.

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