Job Opportunity in Qatar: Customer Service Assistant at Al Futtaim 2020
Applicant criteria
- Both
Opportunity criteria
Opportunity description
Al Futtaim Group in Qatar is offering a job opportunity as a Customer Service Assistant to join the team at IKEA.
Responsibilities:
Assist customer in home delivery section in professional manner. Also, to ensure receipt of cash, cheques etc., from all showroom transactions are properly completed and recorded; and such assets are held in safe custody within the company in accord with company procedure. Your job responsibilities would include but are not limited to:
- Ensure all receipts by way of cash, cheque, or other negotiable instruments etc., are completed according to the company policies, systems and procedures.
- Receive payment against cash/credit sales as evidenced by documents.
- Control all cash, credit card and foreign currency at the end of the day to relevant documents.
- Responsible for cash handling and safe custody of cash collected until deposit in the safe.
- Handles routine customer complaint promptly and courteously.
- Briefs the Duty Manager on complaints that require management assistance.
- Ensuring that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
- All articles are handed out as per the customers’ receipts to ensure accuracy of stocks and customer satisfaction.
- Provide excellent customer service at all times.
Minimum Experience:
2 years in a similar role.
About Al Futtaim:
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.
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