Customer support Internship Opportunity from Microsoft in Egypt
Applicant criteria
- No specific age required
- fresh
- Both
Opportunity criteria
- Full time
Opportunity description
Microsoft is offering an internship opportunity in customer support for undergraduate students in computer science, information technology, or engineering in Egypt. Support Engineers earn customer loyalty by collaboratively solving highly complex and critical customer problems, providing proactive advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers. They deliver unique value by providing technical excellence to customers, coupled with excellence in customer service. Support Engineers partner with customers and internal stakeholders as trusted advisors and leverage their expertise to enable customer success and to make Microsoft better.
Duties & responsibilities
- Applies subject matter expertise to case-wellness processes to ensure that customers remain well informed throughout the support engagement.
- Obtains specific certifications or equivalent to prove technical knowledge and develop their area of concentration.
- Understands and uses proper escalation channels for product improvement.
- Resolves or escalates multiple and varied customer issues.
Eligibility criteria
- Currently pursuing or have completed bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships.
- Professional certifications (SharePoint, Windows, MCITP, etc.) are desired.
- At least one year of experience with VB, C/C++/C#, and/or XM.
- Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
- Excellent verbal and written communication, analytical, and presentation skills.
About Microsoft:
Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses supports, and sells computer software, consumer electronics, personal computers, and related services. Its best-known software products are the Microsoft Windows line of operating systems, the Microsoft Office suite, and the Internet Explorer and Edge web browsers.
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