In UAE: Reservation Agent at Jumeirah Hotels & Resorts

Jumeirah Hotels & Resorts is offering job opportunity as Reservation Agent at Madinat Jumeirah Resort. The purposes of this position is to be responsible for the timely and accurately handling of high volumes of reservation requests through different channels such as telephone and email.

• Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional, and efficient manner upselling where appropriate to achieve all revenue objectives
• Proactively handle and resolve customer queries and escalations through all channels which may include Telephone, email, WhatsApp and social media
• Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries
• Complete all Reservation tasks including reservations, amendments, cancellations and upsell in any customer channel including Group Bookings
• Complete reservation checks for all reservations made including Group Bookings
• Reservation Filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks
• To effectively manage the process of No-Show/Cancellation reports
• Ensure compliance with the room reservations quality performance requirements
• Complete payment requests and follow up for payments not made including group Bookings
• Any other duties as may reasonably be requested by the management

• In order to be considered for this role you must have at least 12 months experience in a hotel or centralized hotel reservations function
• You must able to communicate clearly and effectively (fluently to a high standard) both verbally and written in English
• The ability to communicate (fluently) in additional languages is desirable (Arabic, Russian, Chinese or European languages other than English)
• Computer literate in all Microsoft Office packages
• Proven experience in using a PMS system preferably Opera PMS is desirable

About Jumeirah Hotels and Resorts:

Jumeirah Hotels and Resorts is an Emirati state-owned luxury hotel chain. The Jumeirah Group was created in 1997 and became part of the Dubai Holding in 2004, which is Sheikh Mohammed bin Rashid al-Maktoum's personal corporate portfolio.

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