Job in Egypt: Service Advisor from Al-Futtaim
Applicant criteria
- No specific age required
- 3-5
- Both
Opportunity criteria
- Full time
- from: 500
- to: 1500
Opportunity description
Al-Futtaim is offering job opportunity in Egypt: Service Advisor.
Duties & responsibilities
- Ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.
- Ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.
- Qualify and confirm customer complaints and provide advice about vehicle repair, repair duration and warranty
- Ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.
- Provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required)
- Achieved monthly financial targets set for Labour Hours, Parts and other sales.
- Manage and monitor Work in progress to ensure timely delivery of the vehicle to customer.
Eligibility criteria
- You should possess a good general level of education and should have at least a minimum of 3 years’ recent experience in an automotive dealership as a Service Advisor.
- You should have the ability to provide established standards of Customer Service through diagnostic ability and assessment of repairs/maintenance.
- You should also be able to communicate effectively with strong analytical, communication and inter-personal skills with administrative competence.
About Al-Futtaim:
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.
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