Job Opportunity for Egyptians at Al Futtaim: IKEA Restaurant Team Leader

Al Futtaim is looking for an IKEA Restaurant Team Leader who holds the Egyptian nationality to join the team in Cairo. 

1. Ensure guests are always in focus and strive to make them smile. Meet and serve guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
2. Lead by example and a good ambassador for the IKEA store in all contact with guests, and give them a good reason to return repeatedly.
3. Always look at the store through the eyes of customers. Have a daily dialogue with guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
4. Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
5. Ensure our guests have a great shopping experience always throughout the day.
6. Have an overview of the store business plan and IKEA Food action plans, and I contribute to my area’s action plan by supporting my manager in implementing it with the team.
7. Secure an irresistible food offer by ensuring an attractive presentation and communication of the range.
8. Be passionate about my products and actively learn about their content, origins and other benefits. I share this knowledge with my customers and colleagues.
9. Know my top-selling products and three Aces and one King, and I ensure they are available and clearly communicated and displayed at all times.
10. Work with my manager to actively contribute and support relevant marketing and in-store activities.
11. Support my manager in implementing range changes in a simple and cost-conscious way.
12. During unexpectedly quiet times I initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
13. Ensure my area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience.
14. Use my local market awareness to give my manager input regarding range and pricing.
15. Have an overview of the store business plan and IKEA Food action plans, and I contribute to my area’s action plan by supporting my manager in implementing it with the team.
16. Secure an irresistible food offer by ensuring an attractive presentation and communication of the range.
17. Be passionate about my products and actively learn about their content, origins and other benefits. I share this knowledge with my customers and colleagues.
18. Know my top-selling products and three Aces and one King, and I ensure they are available and clearly communicated and displayed at all times.
19. Work with my manager to actively contribute and support relevant marketing and in-store activities.
20. Support my manager in implementing range changes in a simple and cost-conscious way.
21. During unexpectedly quiet times I initiate commercial activities that attract store visitors and increase the take-up rate, or take other actions to secure productivity.
22. Ensure my area is efficiently maintained as well as clean, organized, attractive and inviting to provide a positive customer experience.
23. Use my local market awareness to give my manager input regarding range and pricing.
24. Work with my manager to ensure all the co-workers in my area understand the IKEA Concept and key guidelines, as well as how these have an impact on their specific roles.
25. Lead by example and support and coach my colleagues on the job so they can meet the needs of our customers and grow professionally.
26. Work actively to create an environment where the IKEA culture is a strong and living reality, and diversity is valued, to ensure IKEA Food is regarded as a great place to work.
27. Take an active role in my team and co-operate when needed with colleagues in other parts of the store.
28. Keep my colleagues informed so that they can perform their roles effectively. I pass on my knowledge to colleagues and encourage them to do the same.
29. To perform tasks that require prolonged standing duration
30. Ensure compliance to Food Safety and Hygiene practices
31. Attend to customers’ needs and requests in a pleasant manner
32. Ensuring products are in perfect condition and correctly priced at all times
33. Upkeep cleanliness and hygiene standards at all times
34. Fast food/Café with cashiering experience and able to perform manual chores

• Must have a minimum of 2-3 years food service supervisory experience, preferably in a high-volume business.
• High School/Trade School Graduate preferably in hotel, business or culinary programme of study.
• Must have an interest and knowledge of culinary or food service industry.
• Must have a strong customer focus.
• Must have the ability to work in a high-volume, fast-paced, and constantly changing retail environment.
• Must have analytical skills.
• Must have multitasking capabilities.
• Must be computer literate.

Communication skills:

• Must have excellent communication and interpersonal skills
• Must be able to build working relationships
• Must be able to speak and understand English

Leadership skills:

• Must have proven leadership abilities and lead by example.
• Must have the ability to bring out the best in co-workers and to motivate and develop the organization.
• Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors.

Behavioural Competencies:

• Must have the ability to create an environment where the IKEA values are a strong and living reality that embraces the diversity of co-workers and visitors.
• Customer Focus.
• Individual Accountability.
• Continuous Improvement.
• Personal Leadership.

About Al Futtaim:

Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles. Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the automotive, finance, retail, and real estate industries, and it is now 42,000 people strong. Currently spanning the automotive, finance, retail, and real estate industries, Al-Futtaim’s diverse and far-reaching portfolio of brands and companies are ever-present in people’s lives, from the shores of Singapore to the sands of the UAE.

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