Job Opportunity in USA as a Production Support Manager at Netflix

Netflix offers a job opportunity in USA as a Production Support Manager. You will play a critical role in managing a team of highly skilled technical support specialists as you will be expected to show strong leadership skills and partner effectively with the fellow cross functional teams and stakeholders to help drive your team to provide world class support, documentation, and innovative ideas that will shape the future of the technology Netflix studios utilize. You'll do this by managing a Netflix Production Support team (NPS) that is part of a global support team for the studio technology. The team ensures an exceptional experience for the users by providing support to critical studio software, coordinating support to address any issue that comes up and helping studio product design teams solve challenges with the underlying technology applications as an advocate for the users that you support. Your top priorities will be managing issues, business to business relationships, coaching, mentoring, and leading team members with the ultimate goal of driving improvements in the Netflix studio applications and overall user experience. 

You will be responsible for:

• You will be the primary manager for a team of Netflix Production Support Specialists.
• You will contribute to the overall working environment and culture, where expressing your thoughts and sharing your feedback is a part of your every day.
• You will work with key stakeholders from various departments ensuring that all needs are met.
• You will compose documents and reports on your team's performance and current issues impacting the studio production teams.
• You will coach and develop your team to identify areas of focus and opportunity within their performance.
• You will drive ownership and coordinate daily activities and projects, including knowledge base content updates, bug triage prioritization, and customer facing outage management.

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You must have:

• 3+ years of experience managing a team of software/application support specialists, preferably in an international environment working with people from multiple backgrounds and cultures.
• At least 3+ years of experience in a technical research or support engineer role helping to determine the root cause of technical issues.
• Experience supporting micro services, Enterprise Level Google Suite and Admin, Cloud, SaaS, and/or SSO based software.
• A comprehension of codecs and data transfer protocols with knowledge of digital file specs and size formats.
• Experience working with software support tools such as Zendesk, JIRA, and Confluence or similar products.
• A strong background in software support, technical applications usage, technical troubleshooting, and consider yourself a technology-driven thought leader.
• Innovative and ability to collaborate with internal partners to provide highly effective solutions to the problems, cutting out complexity, and getting teams back to being productive.
• Strong communication skills to partner with technical and non-technical stakeholders effectively. You love to document and define new support solutions.
• You are proficient with phone and computer-based support solutions.
• You can relate to many of the aspects of the Netflix Culture and love to operate independently and as a team member while collaborating and giving/receiving robust and candid feedback to your team members.

About Netflix:

At Netflix, they want to entertain the world. Whatever your taste, and no matter where you live, they give you access to best-in-class TV shows, movies and documentaries. Netflix's members can control what they want to watch, when they want it, with no ads, in one simple subscription.

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