Applicant criteria
- No specific age required
- fresh
- Both
Opportunity criteria
- Full time
Opportunity description
Duties & responsibilities
- To achieve sales targets of products and services lines.
- Handle & interact with customers in a professional manner respecting the company’s policies & procedures, and maintaining shop KPI’s (waiting time, sales achievements, mystery shopping,…).
- Resolve all issues related to after sales, i.e
- receiving and sending handsets from / to repair centers in coordination with the Back Office team.
- Retain customers through handling subscription cancellation (upon customer's request) in courtesy and by reporting it to the specialized team
- Accurate cash handling, data entry, and complying with company selling procedures and policies.
- Maintain up-to-date knowledge of latest promotions, services, products and developments by benefiting from all info channels such as (ozone, help desk, and sales academy).
- Confirm to all confidential information pertaining to company or individual customers and not to disclose or reveal any of the information to unauthorized persons or agency.
- Comply to customer contracts filling standards and rules.
- Inform direct management of any mistake either human, financial, or system mistakes on the spot.
- Provide constant and reliable feedback to Supervisor/Manager on issues related to company products, services, market related, or any issue that can affect the business (network problem, system's failure/outage…etc).
- Provide daily financial and system reports and mistake to shop manager.
Eligibility criteria
- Problem Solving, Communication Skills, Negotiation Skills;
- Bachelor degree in Marketing, Accounting or Business Administration
- 1 year of experience in related field
About Orange:
Orange S.A., formerly France Télécom S.A., is a French multinational telecommunications corporation. It has 256 million customers worldwide and employs 95,000 people in France, and 59,000 elsewhere. It is the tenth-largest mobile network operator in the world and the fourth largest in Europe after Vodafone, Telefónica and VEON. In 2015, the group had revenue of €40 billion. The company's head office is located in the 15th arrondissement of Paris. The current CEO is Stéphane Richard. The company is a component of the Euro Stoxx 50 stock market index. Orange has been the company's main brand for mobile, landline, internet and IPTV services since 2006. It originated in 1994 when Hutchison Whampoa acquired a controlling stake in Microtel Communications during the early 1990s and rebranded it as "Orange". It became a subsidiary of Mannesmann in 1999 and was acquired by France Télécom in 2000. The company was rebranded as Orange on July 1, 2013.
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