Free Online Course offered by Alison: German for Customer Service and Sales Positions

Alison education platform offers a free online course on the theme of “German for Customer Service and Sales Positions ”.

Course background:

This free online course teaches you how to use German in the context of customer service and sales. We focus on vocabulary for use in real-life customer interactions to provide ecommerce customer service. By following the video lessons, you will master everything to do with sales in the German language - from product descriptions and online orders to customer delivery and the returns process.

Course duration:

1.5-3 Hours.

Course modules:

The Sales Process - Useful Phrases and Vocabulary

• The Sales Process - Learning Outcomes.
• The Sales Process - Part 1.
• The Sales Process - Part 2.
• The Sales Process - Lesson Summary.
• Practice German Vocabulary - The Sales Process - Part 1 & 2.

Ordering Online - Useful Phrases and Vocabulary

• Ordering Online - Learning Outcomes.
• Ordering Online - Part 1.
• Ordering Online - Part 2.
• Ordering Online - Lesson Summary.
• Practice German Vocabulary - Ordering Online 1 & 2

All About The Product - Useful Phrases and Vocabulary

• All About the Product - Learning Outcomes.
• All About the Product.
• All About the Product - Lesson Summary.
• Practice German Vocabulary - All About the Product.

All About Delivery - Useful Phrases and Vocabulary

• All About Delivery - Learning Outcomes.
• All About Delivery - Part 1.
• All About Delivery - Part 2.
• All About Delivery - Lesson Summary.
• Practice German Vocabulary - All About Delivery 1 & 2.

Course assessment

• Course assessment.

Course objectives:

After completing this course, you will be able to:

• Recall useful German sentences in work-related situations.
• Relate customer service, sales and business information to customers in German.
• Recognize business-related queries and reply to them adequately in German.
• Paraphrase the correct responses for different business environments and work situations in German.
• Indicate awareness of appropriate German language-use in sales or customer service-related areas.
• Describe what happens during a sales request, online ordering and delivery in German.

Course costs:

All Alison courses are free to enroll, study and complete. To successfully complete this Certificate course and become an Alison Graduate, learners need to achieve 80% or higher in each course assessment. Once they have completed this Certificate course, they have the option to acquire an official Certificate, which is a great way to share their achievement with the world. Alison Certificate is:

• Ideal for sharing with potential employers - include it in CVs, professional social media profiles and job applications.
• An indication of learner’s commitment to continuously learn, upskill and achieving high results.
• An incentive for learners to continue empowering themselves through lifelong learning.

Alison offers 3 types of Certificates for completed Certificate courses:

• Digital Certificate- a downloadable Certificate in PDF format, immediately available to learners when they complete their purchase.
• Certificate- a physical version of officially branded and security-marked Certificate, posted to learners with FREE shipping.
• Framed Certificate- a physical version of officially branded and security-marked Certificate in a stylish frame, posted to learners with FREE shipping.

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