Free Online Course offered by Alison on Hotel Operations

Alison education platform is offering a free online course on Hospitality Management Studies - Hotel Operations.

Course background:

This course begins by introducing you to hotel ownership classifications such as management contract enterprises and franchising. The course also covers the organization of hotel departments, their functions, and how they work together. You will take a look at the front office department and the duties of the front office manager, receptionist, and concierge. You will also study the main duties of the front desk staff and the standard procedures that should be followed for the registration and check-out of guests.

This course will tackle the different housekeeping positions, such as room attendants, cleaners and supervisors, and their roles and duties within the department. It will talk about the relationships of the housekeeping department with other hotel departments, the standard procedures to be followed during room cleaning operations, and the room status codes and terminologies used by hotels to enhance inter-departmental communications.

This course will teach you the ins and outs of the hotel management industry. It will be of great interest to professionals working in the hospitality industry or learners who would like to have a career in the interesting world of hospitality.

Course duration:

2-3 hours.

Course modules:

• Module 1: Introduction to Hotel Management:

1. Introduction to Hotel Management - Learning Outcomes.
2. Introduction to Hotel Operations.
3. Organization and Function of Hotel Departments.
4. Introduction to Hotel Management - Lesson Summary.

• Module 2: Hotel Front Office Operations:

1. Hotel Front Office Operations - Learning Outcomes.
2. Front Office Department.
3. Front Office Relationship to Other Departments.
4. Hotel Front Office Operations - Lesson Summary.

• Module 3: Hotel Housekeeping Department:

1. Hotel Housekeeping Department - Learning Outcomes.
2. Housekeeping Department.
3. Housekeeping and Other Departments.
4. Hotel Housekeeping Department - Lesson Summary.

• Course assessment:

1. Module 4: Hospitality Management Studies - Hotel Operations Assessment.

Course objectives:

Having completed this course learners will be able to:

1. Explain the modes of hotel management.
2. Define the classification of hotel departments.
3. Explain the organization structure of hotel.
4. Describe the functions of the front office department.
5. Define and explain the organization of the front office department.
6. List the key positions of the front office.
7. Explain the day-to-day front of house operations.
8. Describe the key roles of the housekeeping department.
9. Explain the organization of the housekeeping department.
10. Describe the relationship between housekeeping and other departments.

Course costs:

All Alison courses are free to enroll, study and complete. To successfully complete this Certificate course and become an Alison Graduate, learners need to achieve 80% or higher in each course assessment. Once they have completed this Certificate course, they have the option to acquire an official Certificate, which is a great way to share their achievement with the world. Alison Certificate is:

1. Ideal for sharing with potential employers - include it in CVs, professional social media profiles and job applications.
2. An indication of learner’s commitment to continuously learn, upskill and achieving high results.
3. An incentive for learners to continue empowering themselves through lifelong learning.

Alison offers 3 types of Certificates for completed Certificate courses.

1. Digital Certificate- a downloadable Certificate in PDF format, immediately available to learners when they complete their purchase.
2. Certificate- a physical version of officially branded and security-marked Certificate, posted to learners with FREE shipping.
3. Framed Certificate- a physical version of officially branded and security-marked Certificate in a stylish frame, posted to learners with FREE shipping.

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