Free Online Course on Concierge: Roles, Work Environment and Etiquettes by Alison

Alison education platform offers a free online course on the theme of “Concierge: Roles, Work Environment and Etiquettes”.

This free online course provides you with an in-depth understanding of the role and methods of a concierge. We explore the various industries that use various types of concierge services and demonstrate the skills they require to help you succeed. We investigate typical work environments facing a concierge and the code of etiquette that guides them. Sign up for this course that prepares you to work in this often-glamorous industry.

Course duration:

1.5-3 Hours.

Course modules:

• Concierge Services:

Concierge Services - Learning Outcomes.

Introduction.

Work Environment and Etiquettes.

Concierge Services - Lesson Summary.

• Course assessment:

Concierge: Roles, Work Environment and Etiquettes - Course Assessment.

Course objectives:

After completing this course, you will be able to:

1. Explain the role of a concierge in the hospitality, corporate and lifestyle management sectors.
2. Outline the skills required of a concierge.
3. List various types of concierge services found around the world.
4. Discuss the principles that guide a concierge service business to success.
5. Identify the services it offers.
6. Define ‘negotiation’ and outline its stages.
7. Summarize the four possible outcomes of a customer’s satisfaction level for the service provided.
8. Explain the significance of a Service Level Agreement (SLA).
9. Describe the etiquette governing a concierge’s work environment.

Course costs:

All Alison courses are free to enroll, study and complete. To successfully complete this Certificate course and become an Alison Graduate, learners need to achieve 80% or higher in each course assessment. Once they have completed this Certificate course, they have the option to acquire an official Certificate, which is a great way to share their achievement with the world. Alison Certificate is:

• Ideal for sharing with potential employers - include it in CVs, professional social media profiles and job applications.
• An indication of learner’s commitment to continuously learn, upskill and achieving high results.
• An incentive for learners to continue empowering themselves through lifelong learning.

Alison offers 3 types of Certificates for completed Certificate courses:

• Digital Certificate- a downloadable Certificate in PDF format, immediately available to learners when they complete their purchase.
• Certificate- a physical version of officially branded and security-marked Certificate, posted to learners with FREE shipping.
• Framed Certificate- a physical version of officially branded and security-marked Certificate in a stylish frame, posted to learners with FREE shipping.

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