Free Online Course themed “Developing Quality Customer Service Skills” by Alison

Alison education platform offers a free online course on the theme of “Developing Quality Customer Service Skills ”.

This free online course is for those who are interested in learning to become customer service representatives or are seeking to improve their skills. This customer service certification will teach you the important skills you need to learn and practice to become excellent at customer service. You will learn how to develop the right attitudes toward relating with customers, the general dos and don’ts and importance of making a good impression.

Course duration:

1.5-3 Hours.

Course modules:

• Introduction to Customer Service:

Introduction to Customer Service - Learning Outcomes.

Customer Service in a Digital World.

Skills for Customer Service.

The Professional Dress Code.

Introduction to Customer Service - Lesson Summary.

• Course assessment:

Developing Quality Customer Service Skills - Course Assessment.

Course objectives:

After completing this course, you will be able to:

1. Compare traditional platforms and social media platforms used by businesses in customer service.
2. Discuss the importance of developing the right attitude as a customer service representative.
3. List and discuss the skills customer service reps must posses.
4. State the qualities customers consider important that customer reps should have.
5. List the things a customer rep must not do when dealing with a customer.
6. Discuss how to manage customers on the phone and in front of the customer rep at the same time.
7. List phrases a customer rep should not use when speaking to a customer.
8. State the guidelines for choosing a wardrobe for work.

Course costs:

All Alison courses are free to enroll, study and complete. To successfully complete this Certificate course and become an Alison Graduate, learners need to achieve 80% or higher in each course assessment. Once they have completed this Certificate course, they have the option to acquire an official Certificate, which is a great way to share their achievement with the world. Alison Certificate is:

• Ideal for sharing with potential employers - include it in CVs, professional social media profiles and job applications.
• An indication of learner’s commitment to continuously learn, upskill and achieving high results.
• An incentive for learners to continue empowering themselves through lifelong learning.

Alison offers 3 types of Certificates for completed Certificate courses:

• Digital Certificate- a downloadable Certificate in PDF format, immediately available to learners when they complete their purchase.
• Certificate- a physical version of officially branded and security-marked Certificate, posted to learners with FREE shipping.
• Framed Certificate- a physical version of officially branded and security-marked Certificate in a stylish frame, posted to learners with FREE shipping.

See more opportunities in the US available on For9a

See more available events and conferences on For9a