Volunteer Affairs and Contract Management Job Opportunity with the United Nations in Tunisia

The United Nations Volunteers (UNV) Programme has announced the opening of applications for the position of Operations Associate, Volunteer Lifecycle Management in Tunisia, under a one-year, full-time contract at the NPSA-6 grade level.

The position aims to support administrative and operational processes related to volunteers serving with United Nations agencies, from onboarding procedures and contract preparation to managing financial entitlements, benefits, and personnel records, through to the completion of their assignments.

The selected candidate will work within the Volunteer Services Centre (VSC), which provides administrative and operational services to more than 15,000 United Nations Volunteers, according to 2025 data, and coordinates volunteer services across multiple offices and locations worldwide.

Benefits and Advantages

• Receive a one-year employment contract.

• Work within the United Nations Volunteers (UNV) Programme.

• Hold a position at the NPSA-6 grade level.

• Receive compensation in accordance with the national personnel contract framework adopted by the United Nations Development Programme (UNDP).

• Gain experience in international human resources operations management.

• Develop skills in contract management, payroll, and financial entitlements administration.

• Collaborate with United Nations teams and offices across different locations.

• Gain practical experience using electronic human resources management systems.

• Develop skills in international coordination and customer service.

• Contribute to improving administrative services provided to United Nations Volunteers.

• Support the appointment and onboarding procedures of United Nations Volunteers.

• Prepare job offers and contracts and follow up on related procedures.

• Review the required documents before volunteers begin their assignments.

• Monitor the completion of personal and banking information, as well as beneficiary details.

• Verify the completion of mandatory training courses and medical clearances.

• Manage and update volunteer contracts in accordance with established systems and procedures.

• Monitor volunteer benefits, financial entitlements, and reimbursements.

• Process requests related to contract amendments, resignations, and separation from service.

• Contribute to handling sensitive cases, including medical and security evacuations.

• Review payment requests and ensure their accuracy and completeness.

• Support administrative processes related to payroll and bank transfers.

• Follow up on corrections to human resources and payment records.

• Enter data and documents into approved electronic systems.

• Ensure record accuracy and the traceability of transactions and procedures.

• Coordinate with regional offices, field units, and United Nations agencies.

• Provide support and guidance to volunteers regarding administrative procedures and financial entitlements.

• Follow up on inquiries and operational issues and work toward their resolution.

• Monitor transaction processing and identify potential delays and risks.

• Contribute to improving work procedures and operational templates.

• Prepare guidance materials and frequently asked questions (FAQs) and contribute to knowledge sharing.

• Hold a high school diploma with at least 6 years of relevant professional experience.

• Alternatively, hold a bachelor’s degree in Human Resources, Business Administration, or Public Administration, with at least 3 years of relevant professional experience.

• Have experience in providing administrative services or customer service at the national or international level.

• Possess practical experience in areas such as human resources transactions, recruitment, or benefits and entitlements administration.

• Demonstrate advanced proficiency in Microsoft Office applications, particularly Word and Excel.

• Have experience using electronic management systems.

• Be able to use digital collaboration tools and modern technology platforms.

• Possess strong organizational and administrative skills.

• Demonstrate the ability to manage data and records accurately.

• Have strong communication and coordination skills when working with teams and various stakeholders.

• Be able to handle sensitive information with confidentiality and professionalism.

• Be fluent in Arabic, English, and French.