Free Online Course in Conflict Management and Negotiation from Alison

Alison Platform is offering a free introductory online course in Conflict Management and Negotiation. In this course, you will gain a better understanding of conflict and learn key skills and techniques for conflict management and negotiation.

Course Description:-

• This free online conflict management and negotiation course will teach you how to effectively moderate and resolve workplace disagreements, and how to create a positive workplace environment.

• Moderate conflict is healthy for an organisation. Some people avoid conflict, but avoiding conflict doesn't solve key issues, and stunts organisational growth.

• This free online course will teach you effective conflict management and negotiation skills.

Course Outcome:-

At the end of this course, you will be able to:-

• Explain the nature of conflict in your personal life or at work.
• Describe the different types of conflict you may experience.
• Identify the possible outcomes of conflicts.
• Define your own communication style.
• Explain different ways to manage conflict.
• Apply the five stages of negotiation.
• Devise negotiation strategies.
• Identify common mistakes that occur in negotiations.

Course Syllabus:-

• The course Consists of 3 modules.

• Module 1: Understanding Conflict

  • In this module, you will be introduced to different types of conflict as well as various causes and outcomes of conflict.

  • You will also learn about common conflict-handling styles and how to resolve disagreements effectively.

  • This module consists of:

    • Understanding Conflict.

    • Causes And Outcomes Of Conflict.

    • Conflict Management.

• Module 2: Managing Negotiations

  • In this module you will be introduced to the five stages of negotiation, how to avoid common mistakes in negotiation and effective strategies to use in negotiation.

  • You will also learn about third-party negotiations including mediation and arbitration, tips on how to have successful negotiations, and ethical and cross-cultural negotiations.

  • This course consists of:

    • The Five Stages Of Negotiation.

    • Negotiation Strategies And Avoiding Common Mistakes.

    • Third-Party Negotiations.

    • Ethical And Cross-Cultural Negotiations.

    • Negotiation Tips.

• Module 3: Course Assessment

Course Requirements:-

The course needs about 2-3 hours of work.

Certificate:-

• To successfully complete this course and become an Alison graduate, you need to achieve 80% or higher in each course assessment. Once you have completed this course, you have the option to acquire official certification from Alison for an amount of money.
• For more information about the certificate and how to get it, you can read the FAQs.

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